Tahoe Forest Health System · 1 month ago
Financial Counselor
Truckee, CA
Full-time
Onsite
New Grad, Entry Level
$30.64/hr - $30.64/hr
0+ years expTahoe Forest Health System is seeking a Financial Counselor to assist patients in connecting with financial programs and resources. The role involves evaluating insurance status, providing financial estimates, and ensuring timely reimbursement to the hospital and physicians.
Health Care
Responsibilities
Complies with established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards
Maintains effective communication with hospital staff, physicians, physician’s offices, patient and/or families, insurance companies, and appropriate vendors
Identifies patients with financial liability and connects them with appropriate financial programs including Medi-Cal/Medicaid, Financial Assistance, Prompt Pay Discount, and Payment Plans
Meets with patients’ bedside in Emergency Room and Inpatient Rooms to deliver estimates, discuss benefits, discuss payment options, and collect payment as necessary
Assists patients in applying for Medi-Cal/Medicaid by completing the following functions: screens patients, compiles application and supporting documents, submits completed application to appropriate county, and follows up on eligibility status with county regularly
Answers phones from Financial Counseling line. Assists with coverage of Financial Customer Service line as needed
Responds to requests from District staff to assist patients
Works closely with Patient Financial Services, Authorizations, Credentialing, Case Management, Nursing, Scheduling, Patient Advocate, and Financial Customer Service to research and resolve patient billing and insurance issues
Completes Financial Clearance Process for urgent services
Enters patient complaint information into tracking system and follows up as needed
Completes assigned work queue activities
Creates financial estimates for scheduled services and financially clears patient before services are rendered, including collecting deposits
Verifies and routes e-mails to appropriate area from information message system
Researches all patient requests, billing issues, and concerns. Coordinates with other departments as needed to ensure timely response to patients
Sets up patient accounts on payment plans and sends letters to patients
Reviews final bad debt notices and bankruptcy documents and processes appropriately
Processes Financial Assistance applications
Attends and participates in department approved training
Understands, supports, promotes, and adheres to the customer service philosophy and standards of the Tahoe Forest Hospital District
Demonstrates System Values in performance and behavior
Complies with System policies and procedures
Other duties as may be assigned
Qualification
Required
6 months to 1 year relevant experience
AAHAM Certified Revenue Cycle Specialist (CRCS) - Within 1 year of hire into job
Preferred
Strong aptitude with Microsoft Access
Utilizes computer system and its features
Bachelor of Arts Degree
One to two years' experience working with public and experience in patient registration and/or hospital patient accounting office
Company
Tahoe Forest Health System
Proudly serving the community since 1952, Tahoe Forest Hospital is a not for profit rural health care facility and designated Critical Access Hospital.
501-1000 employees
H1B Sponsorship
Tahoe Forest Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (1)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Crystal Betts
Chief Financial Officer
Alex MacLennan, PHR, SHRM-CP
Chief Human Resources Officer
Company data provided by crunchbase