ADT · 2 days ago
Inbound Monitoring Representative
West Henrietta, NY
Full-time
Hybrid
Entry Level
$18.50/hr - $18.50/hr
1+ years expADT is the #1 smart home security provider in the U.S., dedicated to protecting families and businesses since 1874. The Inbound Monitoring Representative will provide excellent customer service by troubleshooting problems, offering technical support, and handling alarm calls to ensure customer safety and satisfaction.
Cyber SecurityHomeland SecurityInformation TechnologySecuritySmart Home
Responsibilities
Receiving inbound calls related to recent alarm events
Providing basic technical support and troubleshooting devices across ADT systems
Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties
Relaying important information about their life-safety system and services, updating customer accounts and responding to inquiries about alarm activity
Paying attention to detail while documenting alarm handling procedures within the alarm screens
Helping customers understand the ADT noble purpose and providing customer lifestyle solutions
Coaching, team meetings or 1:1 development time to grow and develop your career at ADT
Qualification
Required
High school diploma or equivalent required
Minimum of one (1) year of customer service experience required
Technical aptitude, problem solving skills and ability to prioritize multiple items at once
Ability to be licensed in multiple states
Benefits
Paid Training.
Remote work options, following training and eligibility.
ADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.).
Tuition reimbursement for academic pursuits
Adoption assistance
Volunteer opportunities
Childcare and eldercare resources
Shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts.
6 paid holidays.
Company
ADT
ADT is a security company that provides smart home solutions and business security.
1001-5000 employees
H1B Sponsorship
ADT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (42)
2023 (34)
2022 (40)
2021 (32)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$4.1BKey Investors
State FarmGoogle
2025-10-28Post Ipo Debt· $325M
2025-09-30Post Ipo Debt· $1B
2025-03-03Post Ipo Secondary
Leadership Team
Jim DeVries
Chairman, President and Chief Executive Officer
Jeff Likosar
President, Corporate Development and Chief Financial Officer
Recent News
2026-01-07
2025-12-24
2025-12-22
Company data provided by crunchbase