ADT · 1 month ago
Remote Bilingual Monitoring Representative
United States
Full-time
Remote
Entry Level
$20.25/hr - $20.25/hr
1+ years expADT is the #1 smart home security provider in the U.S., dedicated to helping save lives through innovative technology and services. The Bilingual Customer Service and Monitoring Representative will be responsible for monitoring alarms, providing excellent customer service, and troubleshooting technical issues to support ADT's mission of protecting customers' lives and properties.
Cyber SecurityHomeland SecurityInformation TechnologySecuritySmart Home
Responsibilities
Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties
Paying attention to detail while documenting alarm handling procedures within the alarm screens
Completing alarm processing in accordance with departmental procedures
Receiving inbound calls and relaying important information about life-safety systems and services, including updating customer accounts and solving billing questions
Supporting ADT customers by problem solving, de-escalating customer issues and resolving account issues
Providing technical support and troubleshooting devices across ADT systems
Helping customers understand the ADT noble purpose and providing customer lifestyle solutions
Coaching, team meetings or 1:1 development time to grow and develop your career at ADT
Qualification
Required
Fluency in written and oral forms of both English and Spanish in a professional capacity is required
High school diploma or equivalent required
Minimum of one (1) year of customer service experience required
Technical aptitude, problem solving skills and ability to prioritize multiple items at once
Ability to be licensed in multiple states
Benefits
Paid virtual training – some in-person attendance may be required based on business needs.
Full benefits on the 1st of the month after 31 days of employment
Casual, yet energetic and engaging work environments
Medical, Dental, Vision, 401(k) with employer matching
Paid vacation time (We all need to recharge)
Tuition reimbursement, employee referral bonuses
Potential opportunities to work from home based on business needs
A culture of coaching, development and career growth opportunities
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
Paid time off among others.
Employees accrue up to 120 hours in their first year.
6 paid holidays.
Company
ADT
ADT is a security company that provides smart home solutions and business security.
1001-5000 employees
H1B Sponsorship
ADT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (42)
2023 (34)
2022 (40)
2021 (32)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$4.1BKey Investors
State FarmGoogle
2025-10-28Post Ipo Debt· $325M
2025-09-30Post Ipo Debt· $1B
2025-03-03Post Ipo Secondary
Leadership Team
Jim DeVries
Chairman, President and Chief Executive Officer
Jeff Likosar
President, Corporate Development and Chief Financial Officer
Recent News
2026-01-07
Company data provided by crunchbase