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Four Seasons Hotels and Resorts · 1 day ago

Guest Relations Agent

Fort Lauderdale, FL

Full-time

Onsite

Entry Level

1+ years exp

Four Seasons Hotels and Resorts is a luxury hotel chain committed to delivering exceptional guest experiences. The Guest Relations Agent will welcome and register hotel guests, handle check-ins and check-outs, and respond to various guest requests while ensuring maximum customer satisfaction.

HospitalityHotelLeisureRental PropertyTravel

No H1B

Responsibilities

Check in guests in an efficient and friendly manner, assuring that guest is assigned type of room requested and the correct rate is charged

Check out guest at end of stay, ascertaining guest satisfaction, collecting keys, posting late charges and settling bill accurately

Assist with pre-arrival emails, monitor all Chat messages for Concierge, Guest Relations and FD, write special occasion card/notes, and assist with special occasion set up

Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc

Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests

Accept reservations, changes and cancellations in the absence of Reservations Department Staff. Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Guest Relations, Guest Services, and lobby coverage

Qualification

Hotel front desk experienceMicrosoft Office SuiteOperaHotSOSInterpersonal skillsTime managementMulti-taskingCustomer complaint resolutionPersonal presentationCommunication skills

Required

At least 1 year of hotel front desk/reception experience, preferably in a luxury hotel or resort

Excellent personal presentation and interpersonal skills

Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment

Ability to operate all computer equipment necessary to perform the job; knowledge of Microsoft Office Suite, Opera, and HotSOS preferred/is a plus

Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests

US work authorization is required