Side · 3 weeks ago
Senior Business Development Manager (BDM) | America (Player Support)
United States
Full-time
Onsite
Senior Level
7+ years expSide is a global video game development and services provider that partners with leading game studios to enhance player experiences. They are seeking a Senior Business Development Manager to expand their Player Support business in North America, focusing on building relationships and identifying new business opportunities.
Computer Games
Responsibilities
Drive Growth: Identify and develop new business opportunities for Player Support, Community Management, and LiveOps solutions across the North American games market
Build Relationships: Engage with decision-makers at publishers, developers, and live service operators to understand their needs and present Side’s capabilities with authority and insight
Strategic Outreach: Lead targeted outreach campaigns using CRM, social, and event-based strategies to expand Side’s footprint among AAA, AA, and indie studios
Full Sales Cycle Ownership: Manage the end-to-end sales process from prospecting and proposal through contract negotiation and onboarding partnering closely with delivery teams to ensure smooth transitions
Market Intelligence: Track industry trends, competitor activity, and evolving studio needs to refine Side’s positioning and offerings
Collaboration: Partner with cross-functional teams globally to build cohesive client solutions and long-term account strategies
Qualification
Required
7+ cumulative years of b2b sales or account management experience
Minimum 3+ years selling or delivering Player Support, Community, or LQA/QA services. sales across Player Support, Community Management, CX, in game services exclusively
Proven success closing deals and achieving revenue targets within the gaming or digital entertainment industry
Deep understanding of live service operations, player lifecycle management, or outsourced service delivery
Strong professional network within the gaming industry particularly among producers, live ops managers, and player experience leaders
Excellent communication, negotiation, and presentation skills with comfort engaging senior stakeholders
Self-starter mindset with the ability to work remotely and travel as needed for client meetings or events
Passion for video games and a strong understanding of how studios engage and retain players
Preferred
Background in co-development, localization, or tech services for games
Familiarity with CRM systems, pipeline management, and KPI forecasting
A collaborative, people-first approach aligned with Side's belief that great games start with great partnerships
Benefits
Competitive basic salary
Excellent OTE with % based commission package
Group pension scheme and death in service benefit
Dynamic and entrepreneurial culture
Video games focused environment
The opportunity to work with video games pioneers creating cutting edge interactive entertainment
Company
Side
Side (formerly PTW) is a global video game development and services partner, offering technical and creative solutions to many of the largest developers and publishers around the world.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase