Link Solutions, Inc. ยท 4 weeks ago
IT Service Management (ITSM) Technical Lead
Patuxent, MD, USA
Full-time
Onsite
Senior Level, Lead/Staff
$90K/yr - $130K/yr
10+ years expLink Solutions, Inc. delivers reliable and effective Information Technology services to government clients. They are seeking an IT Service Management (ITSM) Technical Lead to oversee the development, administration, and support of the ITSM platform, ensuring the achievement of government mission objectives through support metrics.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Coordinate and manage the design, configuration, integration, and sustainment of ITSM modules (Incident, Problem, Change, Configuration, Knowledge, Service Catalog)
Lead the technical troubleshooting and resolution of ITSM platform issues, ensuring stability, security, and minimal downtime
Collaborate with the Service Desk Tools Project Manager to align technical execution with program strategy and goals
Manage workflow automation, process optimization, and system customizations to improve efficiency and user experience
Conduct after-action reviews for service disruptions and lead problem management activities
Develop and maintain system documentation, including architecture, configurations, and procedures
Qualification
Required
Must be a U.S. citizen
Must be able to obtain and maintain an active DoD Secret Clearance
IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.)
Must have a BA/BS in computer science, information technology, or related fields
Must have an Operating System environment certification (e.g., Win10, Win11, MS Server)
Must have at least 10 years of relevant IT Service Management configuration and technical leadership
Preferred
Active DoD Secret Security Clearance
Proficiency with Microsoft Office products
Experience creating and modifying documentation for technical processes and procedures
Experience working in a Department of Defense (DoD) environment
A problem solver and troubleshooter who thrives in resolving complex problems
Strong self-starter requiring minimal supervision
Excellent communication skills (written and oral) and interpersonal skills
Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks
Benefits
Paid holidays
Paid time off
Medical
Dental
Vision
Company-paid long and short-term disability
Life insurance
Referral bonuses
Relocation incentive program
Certification reimbursement program
Retirement
And more
Company
Link Solutions, Inc.
Link Solutions, Inc. provides IT Infrastructure Support, Application Development, Cybersecurity and Virtualization, Cloud and Mobility services to U.S.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase