First Citizens Bank · 2 days ago
Business Systems Analyst III
North Carolina, United States
Full-time
Hybrid
Mid Level
$98K/yr - $150K/yr
4+ years expFirst Citizens Bank is seeking a Business Systems Analyst III to be part of their Citizen Development and Automation team within the Digital Workplace Technology organization. This role involves collaborating with leadership to understand and implement strategic visions for technology solutions, as well as providing expert support and analysis to enhance operational efficiency.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output
Determines system requirements and communicates them using specifications, reports, project plans, or other forms of documentation. Identifies issues that affect system processes and assists in correcting. Ensures compliance through testing and analysis
Produces advanced reporting based on data analysis, user input, and system testing. Identifies patterns, problems, and areas of improvement. May develop process enhancements based on analysis results
Provides expert technical support for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Implements recommended modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering guidance on systems and data output
Acts as a team player supporting peers, department management and business unit leadership to fulfill operational service levels, department initiatives and project deliverables. Believe in and adopt a “70% agreement, 100% commitment” attitude
Contributes to high quality roadmaps, strategies, architectural designs and project plans to publicize the work of the department and develop the knowledge of others. Can build and document procedures to sustain a large financial organization
Organizes work and continuous improvement ideas through effective Agile iterative work planning and execution. Facilitate refinement ceremonies, collaborating with system engineers to identify and define requirements, tasks, and risks required to achieve quarterly objectives in alignment with technology strategic objectives. Able to adjust to changing priorities on the fly. Maintains a keen eye on opportunities to improve user experience, efficiency, regulatory compliance, or cost savings
Learns and follows the banks change and release management processes
Understands and applies a risk-based approach to work prioritization and delivery. Can assess technology solutions for risk through multiple lenses and articulate effectively with risk partners and leadership
Act as an expert resource for multiple DWT technology stack components. Stays abreast of industry trends and technology advancements and assesses their value to the bank. Operates with a Product Manager mindset with planning and communication
Act as a support resource and assists with resolving complex system issues. Engage and involve solution providers’ advance support as needed
Qualification
Required
Bachelor's Degree and 4 years of experience in Systems Support, or Analytics, or Operations Support OR High School Diploma or GED and 8 years of experience in Systems Support, or Analytics, or Operations Support
Preferred
Strong working knowledge of Power Platform and Power BI infrastructure
Experience with Dataverse and SharePoint
2+ years working with an engineering team in the financial industry
3+ years in an Agile delivery environment
1+ years using Jira, Confluence or Azure DevOps
Familiarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operations
Advanced product knowledge of Digital Workplace Technology products and services
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
Recent News
2026-01-13
2026-01-06
Company data provided by crunchbase