Inbound Monitoring Representative jobs in United States
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ADT · 1 day ago

Inbound Monitoring Representative

positionKnoxville, TN
timeFull-time
remoteHybrid
seniorityEntry Level
money$18.50/hr - $20/hr
date1+ years exp

ADT is the #1 smart home security provider in the U.S., dedicated to helping protect families and businesses. The Inbound Monitoring Representative will serve as the first point of contact for customers, providing technical support and troubleshooting to ensure a positive customer experience.

Cyber SecurityHomeland SecurityInformation TechnologySecuritySmart Home
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H1B Sponsor Likelynote

Responsibilities

Receiving inbound calls related to recent alarm events
Providing basic technical support and troubleshooting devices across ADT systems
Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties
Relaying important information about their life-safety system and services, updating customer accounts and responding to inquiries about alarm activity
Paying attention to detail while documenting alarm handling procedures within the alarm screens
Helping customers understand the ADT noble purpose and providing customer lifestyle solutions
Coaching, team meetings or 1:1 development time to grow and develop your career at ADT

Qualification

Technical aptitudeProblem solving skillsCustomer service experiencePrioritizeCommunication skills

Required

High school diploma or equivalent required
Minimum of one (1) year of customer service experience required
Technical aptitude, problem solving skills and ability to prioritize multiple items at once
Ability to be licensed in multiple states

Benefits

Paid Training.
Healthcare benefits
401(k) plan and company match
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
Paid time off
Employees accrue up to 120 hours in their first year.
6 paid holidays.

Company

ADT

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Glassdoor2.9
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ADT is a security company that provides smart home solutions and business security.
dateFounded in 1874
location
Boca Raton, Florida, USA
people-size1001-5000 employees
web-link
http://www.adt.com

H1B Sponsorship

ADT has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (42)
2023 (34)
2022 (40)
2021 (32)
2020 (20)

Funding

Current Stage
Public Company
Total Funding
$4.1B
Key Investors
State FarmGoogle
2025-10-28Post Ipo Debt· $325M
2025-09-30Post Ipo Debt· $1B
2025-03-03Post Ipo Secondary

Leadership Team

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Jim DeVries
Chairman, President and Chief Executive Officer
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Jeff Likosar
President, Corporate Development and Chief Financial Officer
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Recent News

EIN Presswire
2026 America’s Most Trusted® Rankings Released for Home Safety Categories
2026-01-07
thefly.com
ADT Inc. appoints Miller as EVP, Chief Marketing & Communications Officer
2025-12-24
MarketScreener
ADT appoints Kim Miller as EVP & Chief Marketing & Communications Officer
2025-12-22
Company data provided by crunchbase