Apply on Employer Site

SSA Group · 3 days ago

Office - Administrative Operations Manager

Honolulu, HI

Full-time

Onsite

Mid, Senior Level

5+ years exp

SSA Group is a company that has partnered with cultural attractions for over 50 years to enhance the hospitality experience. They are seeking an Administrative Operations Manager responsible for overseeing operational processes, managing team performance, and ensuring compliance with company policies while fostering a welcoming environment for guests and clients.

HospitalityRetailTicketing

Responsibilities

Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client

Ensure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits

Contact vendors to reconcile invoice discrepancies, shortages, over shipments or to arrange for emergency shipments or requisitions

Ensures new employee orientation process within guidelines of HQ and Client is administered through partnership with Management team or owning directly through Admin department

Responsible for communicating proper documentation on discrepancies to office & management team regarding employee accountabilities

Communicates quickly and effectively with SSA HQ Team, Director of Audits and Controls, Office Team, Client and Management Team onsite

Is an integral part of the operational team and assists in motivating staff and cultivating a team focus

Develop cash training programs to train, motivate, and mentor employees as necessary to business

Remain knowledgeable and on the foresight of and managing in accordance with applicable local, state and federal laws. Communicates and updates to management team at Unit

Maintain a clean, safe and organized work environment

Uphold and demonstrate a complete understanding of company policies and procedures

Develop and implement storage systems, policies and procedures to ensure maximum use and efficiency of space and storage areas in warehousing operations

Ensures all HQ reporting and daily cash office operations are overseen and met by Admin team

In the absence of Operational Manager(s) and in times of need assists the business in the performance of their duties

Ensure SSAfety standards are met by upholding training and daily operational expectations for department managers

Ensures that all fiscal deadlines are met to HQ

Provides branch administrative support in the form of answering telephones and word processing

Develops and analyzes trend reports, graphs and other analytical information for General Manager and other managers

Responsible for administering HQ Accounts Payable software, and its related transmissions and reports

Responsible for all major reporting including, but not limited to the Gross Sales Report, OFR, Trial Balance Reports, and Sales by Stand

Manage payroll and controllable profit within established guidelines. Meet payroll budget percent expectations for admin department by being strategic with coverage, on-call shifts, etc

Schedule appropriate staff levels in accordance with budget and business forecast

Promote an inclusive & supportive approach at the Unit

Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary

Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back

Perform other tasks as deemed necessary

Qualification

Financial managementCash handling experienceLeadership skillsComputer knowledgeProblem solving skillsCommunication skillsTeam buildingAnalytical skillsMerchandising skillsServSafe certificationOrganizational skillsFlexibility

Required

Strong interpersonal and communication skills, including the ability to articulate to our partner, General Manager and HQ personnel

Developed leadership skills with an understanding of the importance of team building/development, while fostering partnerships

Exceptional problem solving/decision making skills that are combined with the ability to be organized

Demonstrates financial management, merchandising, analytical, planning and leadership skills

Demonstrates the ability to remain flexible in a fast-paced environment

Computer and/or inventory system knowledge

Physical ability to stand and walk for extended periods and to move and handle boxes (35lbs – 50lbs or more) as necessary to operation, which entails lifting and perform all functions as set forth above

Ability to work varied hours/days, including nights, weekends and holidays, as needed

Driving company vehicle and/or golf cart within the scope of employment requires a valid driver's license and is subject to a DMV check

Physical ability to stand for extended periods and to move and handle boxes (up to 35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above

Ability to work varied hours/days, including nights, weekends and holidays, as needed

Five years of cash handling experience

Three to five years of administrative management and/or cash room experience

All education backgrounds accepted, must be 18 years old or older

Preferred

ServSafe or Food Handling Certified is a plus

Benefits

Paid Time Off plan: up to 144 hours based on tenure.

Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.

Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).

SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.

Up to 40 hours of Paid Bereavement.

On-Demand Pay Program: Get access to a portion of earned wages before payday.

Meal Plan & Employee Discounts, where applicable

Tuition Discount through Partnership College

Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.

Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.