Ellis Porter - The Immigration Attorneys ยท 4 weeks ago
Senior IT Operations Coordinator
Troy, Michigan, United States
Full-time
Hybrid
Mid, Senior Level
4+ years expEllis Porter is a dedicated immigration law firm focused on improving the immigration experience for employers and individuals. The Senior IT Operations Coordinator will support daily technology operations, ensuring consistent performance of hardware, software, and user support systems, while delivering timely support to enhance client outcomes.
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Responsibilities
Monitor and be a steward of the Service Ticket Queue through the Managed Service Provider's (MSP) portal, including categorizing and prioritizing open tickets, submitting clear and brief summary of issue(s), attach helpful screenshots or logs and do weekly cleanup to reduce long running tickets and meet SLAs we set
Coordinate with MSP technicians and internal team members to ensure timely resolution of IT-related issues and compliance adoption
Prepare, configure, and deploy firm-issued laptops for new hires and equipment replacements, including coordination of shipments and returns (Ex. FedEx or USPS)
Advance a zero-touch mindset for software, using Intune or similar products for joiners, movers, and leavers, including documented checklists and audit trails; include across firm platforms
Manage access across Entra groups, M365 groups, distribution lists, and shared mailboxes
Advance cyber security controls in coordination with Compliance, including MFA spot checks, Defender alerts triage with MSP, and phishing simulation logistics
Set up workstations/offices with necessary desk IT equipment and appropriate connectivity
Troubleshoot VoIP phone systems, physical phones, and copiers
Obtain and review hardware and software quotes from vendors for purchasing needs
Serve as a liaison between MSP and other internal teams to communicate technology requirements, connectivity, and cybersecurity concerns
Track software licenses, warranty status, subscriptions, and renewals to maintain compliance and budgeting accuracy with Finance
Conduct research on emerging and existing technologies and recommend new tools that align with firm culture and operational needs
Asset management and assistance with preparing Personal Property Tax filings annually
Qualification
Required
Bachelor's degree in Information Technology or related field
4+ years of experience in IT support, systems administration, active directory, and/or working with a MSP
Advanced user and administrative knowledge of Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive), PowerBI and Power Automate
Familiarity with Entra ID and Active Directory integrations, particularly as related to HRIS systems (RoboMQ/Hire2Retire and BambooHR)
Experience using Microsoft Intune for device management
Proven ability to set up and troubleshoot firm-issued laptops and perform routine maintenance
Basic understanding of networking principles (LAN/WAN, VPN, IP configuration)
Foundational knowledge of cybersecurity best practices
Strong written and verbal communication skills to effectively collaborate with end users and external IT support, including MSP
Strong problem-solving, time management, and multitasking abilities with a service-oriented approach
High level of attention to detail
Commitment to exceptional customer service, ensuring timely, proactive, and client-focused solutions
Desire to work in a progressive, high-growth environment with a startup mentality
Passionate proponent of immigration and global mobility
Preferred
Strong cultural competence in working with diverse teams
Kindness, empathy, diversity and inclusion as key strategic drivers of business success
Benefits
Health/dental/vision/life insurance benefits
A 401(k)-retirement savings plan with employer-matching
A generous paid-time-off policy
Casual attire
Plenty of free food
Regular opportunities for exposure to international cuisine and culture
Company
Ellis Porter - The Immigration Attorneys
Ellis Porter is a law firm focused on managing the immigration experience for employers and individuals.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Allen
Director, High-Skilled Immigration Team
Marc Topoleski
Founder & Managing Partner
Company data provided by crunchbase