FILBUR · 4 weeks ago
Customer service & order management specialist
Lake Oswego, OR
Full-time
Onsite
Senior Level
5+ years expFILBUR is seeking a Customer Service & Order Management Specialist who will be the primary point of contact for customer needs and order management. The role focuses on ensuring accurate order processing, proactive communication, and excellent customer support, while also contributing to team collaboration and process improvements.
Consumer GoodsManufacturingWater Purification
Responsibilities
Accurately enter and manage purchase orders in SAP S/4HANA and monitor sales orders through completion
Track backorders, proactively communicate delivery updates, and manage order changes with customers
Respond to inbound customer calls, emails, and messages—ranging from general inquiries to more complex issues—providing accurate information and escalating technical matters when necessary
Provide clear, timely guidance on product setup, usage, and basic troubleshooting
Ensure professional, friendly interactions that strengthen customer satisfaction, loyalty, and retention
Maintain accurate records of customer interactions, identifying recurring issues and contributing recommendations for improvement
Work closely with internal teams (Sales, Technical Support, Fulfillment) to ensure seamless service
Recognize opportunities to streamline processes, improve communication, and enhance the overall customer experience
Share knowledge by documenting processes, FAQs, and best practices for team use
Qualification
Required
At least 5 years of customer service experience in a fast-paced environment
Strong Excel skills (formulas, pivot tables, and data analysis)
Clear and timely communication skills—internally and externally
Strong organizational and problem-solving skills with the ability to identify issues and recommend solutions, as well as manage multiple tasks effectively and resolve issues proactively
High attention to detail, accuracy in data entry, and ability to multitask effectively
Proactive, adaptable, and team-oriented, with a customer-first mindset
Familiarity with business terminology to ensure clear, professional communication
Preferred
Experience with SAP S/4HANA Sales & Distribution module or similar order management systems will be a plus
Experience in water filtration or pool/spa filtration products a plus
Company
FILBUR
Located in Lake Oswego, Oregon, FILBUR Manufacturing (FILBUR) has been producing pleated pool and spa cartridges for over 20 years.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase