Apply on Employer Site

AAA Northeast · 3 weeks ago

Quality Assurance Analyst I

Providence, RI

Full-time

Onsite

New Grad, Entry Level

$51K/yr - $60K/yr

AAA Northeast is seeking a Quality Assurance Analyst I who will serve as a critical front-end member voice for eBusiness. This role involves the proactive creation and execution of test cases, management of issues, and collaboration with the E-Business team to ensure quality standards are met in digital content and functionality.

Consumer Services

H1B Sponsor Likely

Responsibilities

Collaborates with POs by proactively providing data-informed guidance on member experience using multiple avenues of quantitative and qualitative feedback, including Qualtrics, Inspectlet, BrowserStack, and Adobe Analytics. Tracks and monitors implementation of recommendations

Proactively reviews website for adherence to brand and accessibility best practices, as well as functionality. Independently verifies that web design will integrate into program rules and system architecture

Updates web content using Adobe CMS and HTML

Responsible for developing and executing critical front-end user testing of content and technical functionality across digital channels, including:

Manual end-to-end testing, ensuring the proper functioning of user flows, user inputs, and designated actions

Acceptance Testing, evaluating compliance with business requirements, and responsible for primary acceptance and approval prior to deployment to live member production environments

Visual Regression Testing using image comparison/tools to detect differences when a change is introduced

Cross-Browser Compatibility Testing ensuring all users have the same experience on different browsers

Essential UI Testing, verifying the consistency of visual elements, spelling, behavior of interactive elements on pages, functional validation, and adaptability across different displays and devices

Leads product/project reviews to provide input on functional requirements or potential problems, guiding product development. Idea generation includes digital best practices and competitor reviews

Presents and reports on member feedback to the E-Business department and creates slides and documentation to be used by POs and account managers in their reporting to external stakeholders

Utilizes Adobe Analytics to analyze existing reports and build custom reports to conduct effective and informative web content reviews and proactively consult on recommended changes

Proactively stays on top of business process flow and familiarity of Club products & services, partner pages, and third-party applications to ensure Quality Assurance standards by designing process improvements

Conducts quality assurance for monthly developer releases; leads testing and approval of all digital product launches, ensuring flawless execution of all customer-facing elements. Coordinates updates and assists with launches and content building

Proactively tests content and layouts for cross-browser compatibility (mobile and tablet responsiveness). Identifies areas of opportunity to optimize and enhance the content templates and authoring experience

Conducts new hire and cross-departmental training and informational sessions around industry best practices

Works directly with members, requiring attention to detail, comprehension, and strong communication skills

Analytical thought process and logic-based problem-solving skills

Strong written communication skills, communicate effectively in writing as appropriate for the audience's needs

Excellent interpersonal skills with the ability to handle interactions with tact, sympathy, patience, and a positive attitude

Proficiency in all basic Microsoft Office Suite programs and working knowledge of content management systems

Proficient with HTML

Proactively extracts implicit and explicit expectations for pertinent and concise responses to member touchpoints via email and phone

Excellent attention to detail

Knowledge of web and e-commerce concepts

Ability to learn quickly and work effectively with teams

Continuous improvement mindset and experience executing QA efforts using agile project methods

Ability to interact with cross-functional partners

Experience collaborating and planning with agile teams

Strong communication and problem-solving skills

Strong leadership, strategic thinking, and practical organizational planning

Understanding of user experience and interface design

Qualification

Quality AssuranceAdobe AnalyticsHTMLCross-Browser Compatibility TestingContent Management SystemsVisual Regression TestingUser Experience DesignAgile Project MethodsContinuous Improvement MindsetAttention to DetailCommunicationProblem-Solving SkillsInterpersonal SkillsLeadership Skills

Required

Proficiency in all basic Microsoft Office Suite programs and working knowledge of content management systems

Proficient with HTML

Excellent attention to detail

Knowledge of web and e-commerce concepts

Ability to learn quickly and work effectively with teams

Continuous improvement mindset and experience executing QA efforts using agile project methods

Ability to interact with cross-functional partners

Experience collaborating and planning with agile teams

Strong communication and problem-solving skills

Strong leadership, strategic thinking, and practical organizational planning

Understanding of user experience and interface design

Strong written communication skills, communicate effectively in writing as appropriate for the audience's needs

Excellent interpersonal skills with the ability to handle interactions with tact, sympathy, patience, and a positive attitude

Analytical thought process and logic-based problem-solving skills

Company

AAA Northeast

With a legacy deeply etched in over a century of dedicated service, AAA Northeast delivers legendary services and trusted advice, allowing members and their families to enjoy the peace of mind that membership provides.

Founded in 1900

Providence, RI, US

1001-5000 employees

http://www.aaa.com

H1B Sponsorship

AAA Northeast has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)