Toolworks · 3 weeks ago
Program Manager – Disability Services
Toolworks is a nonprofit human services agency supporting adults with disabilities through employment and community-based programs. They are hiring an Employment Services Program Manager to lead day-to-day program operations and supervise Job Coaches supporting adults with disabilities in the community.
Non Profit
Responsibilities
Supervise and support employment‑support staff to ensure high‑quality service delivery
Coordinate daily operations, staff schedules, and client placements across multiple sites
Oversee the development and implementation of person‑centered plans, assessments, and service goals
Build and maintain partnerships with employers, volunteer sites, and community programs to enhance client opportunities
Monitor and support compliance with state and federal regulations, safety protocols, and program standards
Review and submit accurate documentation, including case notes, billing, and performance data
Provide direct instruction and on-site support to individuals with disabilities as needed, modeling best practices for coaching and skill-building
Qualification
Required
Minimum 2 years' experience working with adults with disabilities in a community setting
At least 1 year of experience supervising or training staff
Strong documentation, organization, and time management skills
Proficiency with Microsoft Office and digital documentation platforms
Comfort with learning new systems
Willingness and ability to work flexible hours and travel between program sites as needed
First Aid & CPR certification (or willing to obtain)
Preferred
Bachelor's degree in Human Services, Special Education, Rehabilitation Counseling, or related field
Experience in day programs, supported employment, or community integration
Bilingual in Spanish, Cantonese, or ASL
Benefits
Medical, dental, and vision insurance
401(k) with employer match
Paid vacation, sick leave, and holidays
Tuition reimbursement and professional development support