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HUB International · 3 weeks ago

Director of Account Management- Employee Benefits

Omaha, NE

Full-time

Onsite

Mid, Senior Level

5+ years exp

HUB International is a global insurance broker that offers a broad array of services including employee benefits and risk management. The Director of Account Management for Employee Benefits will oversee a team of Account Managers, focusing on client satisfaction, retention, and operational excellence while mentoring high-performing talent.

Financial ServicesInsuranceInsurTechRisk Management

Responsibilities

Lead, mentor, and develop a team of Account Managers through coaching, performance management, and career development planning

Drive client satisfaction, retention, and service excellence by overseeing high-quality deliverables and implementing best-in-class workflows

Serve as an executive escalation point for complex client issues, ensuring accurate and timely resolution

Partner with Strategic Account Executives to align account management strategies with client needs and organizational goals

Coordinate Open Enrollment support across the Employee Benefits Division, managing seasonal workload distribution

Assess training needs and implement development programs that elevate team performance and expertise

Oversee system enhancements, operational improvements, and process optimization to support efficiency, compliance, and service standards

Manage vendor partnerships to ensure alignment with HUB service expectations

Represent HUB professionally in industry groups, networking events, and civic organizations

Travel periodically to HUB locations to support teams and ensure consistent service standards

Qualification

Employee benefits administrationClient relationship managementTeam leadershipState lifeHealth insurance licenseProfessional designations CEBSProfessional designations HIAAnalytical skillsCommunication skillsProblem-solving abilitiesOrganizational skills