Ability Rehabilitation ยท 1 month ago
Front Office Supervisor
Sanford, FL
Full-time
Onsite
Entry, Mid Level
2+ years expAbility Rehabilitation is a therapist-owned company dedicated to placing the well-being of patients first. They are seeking a professional and organized Front Office Supervisor to ensure smooth operations and exceptional customer service in their Sanford clinic.
FitnessHealth CareRehabilitationTherapeutics
Responsibilities
Oversee and coordinate all front office operations, including check-in/check-out procedures, reservations, and guest inquiries
Supervise, train, and mentor front desk staff to maintain high standards of customer service
Manage daily staff schedules and assignments to ensure optimal coverage and efficiency
Handle patient complaints and resolve issues promptly and professionally
Collaborate with other departments to ensure seamless patient experiences
Implement and enforce organization policies and procedures
Assist in developing and implementing strategies to improve patient satisfaction and operational efficiency
Ensure compliance
Generate and analyze reports on front office performance
Qualification
Required
2-3 years of experience in medical office front office operations
Strong leadership and communication skills
Excellent customer service orientation with the ability to handle challenging situations professionally
Proficiency in EMR software(s)
Demonstrated problem-solving skills and ability to make quick decisions
Strong multitasking and time management abilities
In-depth knowledge of front office operations, procedures, and industry standards
Experience in staff training and development
Ability to work flexible hours PRN
Preferred
Previous supervisory experience
Associate's degree or related field
Benefits
Competitive salary
Excellent benefits package including 401k, health, dental, vision, and generous paid time off
Multiple opportunities for professional development, specialization, and leadership
Employee discount plans
Employee Assistance Program (EAP)
Investment from a company that wants you to succeed and thrive
Company
Ability Rehabilitation
Ability Rehabilitation provides Rehabilitation service.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase