Red Hat · 5 days ago
Software Engineering Manager - ROSA Service
Lowell, MA
Full-time
Hybrid
Director/Executive
$149K/yr - $245K/yr
6+ years expRed Hat is the world’s leading provider of enterprise open source software solutions, and they are seeking a Software Engineering Manager to lead the OpenShift Service on AWS (ROSA) Service Engineering Team. In this role, you will manage a global team, drive technical discussions, and champion the adoption of AI tools to enhance development and operational workflows.
Enterprise SoftwareInsurTechLinuxOpen SourceOperating SystemsSoftware
Responsibilities
Lead a global engineering team to design, develop, operate, and deliver the ROSA service and associated features/outcomes
Drive technical discussions, architecture design, cross-team engineering collaboration, and engagement with customers and partners
Manage the day-to-day activities of the team, coordinate with other contributing teams, and own the delivery of features, updates, and operational excellence
Collaborate with team leads, architects, and engineers on product design, architecture, and technical direction
Work closely with cross-functional teams—including Product Management, Documentation, and Support—to ensure a high-quality service experience for customers
Partner with Red Hat’s global customer and partner support teams to resolve escalated issues efficiently
Coach and mentor team members, providing regular feedback and supporting career development and growth
Champion the adoption of AI within the team to improve development, testing, and operational workflows
Advocate for resources—such as training, tools, or dedicated exploration time—to increase the team’s AI literacy and capabilities
Ensure ethical AI use, addressing data privacy, bias mitigation, intellectual property, and responsible disclosure
Foster a safe environment for experimentation with AI technologies, supporting projects that enhance efficiency, simplify processes, or analyze code/metrics. Encourage rapid testing, learning from failures, and continuous improvement
Qualification
Required
Bachelor's degree in Computer Science, Computer Engineering, or a related field, with 6+ years of experience in software development, testing, and operations
4+ years managing software engineering teams, including development, testing, DevOps, and productization of cloud services using Agile methodologies
Experience with multiple hyperscaler platforms, such as AWS, GCP, and Azure
Hands-on experience with container technologies, including Kubernetes and OpenShift
Demonstrated ability to translate business problems into technical solutions and lead teams through ambiguity and change
Strong organizational skills, including planning and accelerating initiatives, proactive risk mitigation, and leading global engineering teams
Deep technical expertise with the ability to navigate from high-level system and software architecture to detailed design, code review, and problem-solving
Comprehensive understanding of software development life cycle, project management, quality assurance, and customer advocacy in large-scale environments
Preferred
Experience leading Site Reliability Engineering (SRE) initiatives, including building reliable, scalable systems, monitoring, and incident response
Experience applying AI or ML techniques in software development, testing, or operational workflows (e.g., predictive monitoring, intelligent automation, AI-assisted development tools)
Benefits
Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Company
Red Hat
Red Hat is a software company that offers enterprise open-source software solutions. It is a sub-organization of IBM.
10001+ employees
H1B Sponsorship
Red Hat has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (159)
2024 (148)
2023 (156)
2022 (181)
2021 (154)
2020 (106)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-10-28Acquired
1999-08-20IPO
1999-03-09Corporate Round
Leadership Team
Chris Wright
Chief Technology Officer and Senior Vice President Global Engineering
Andrew Brown
Senior Vice President and Chief Revenue Officer
Recent News
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