Morningstar Properties, LLC · 1 month ago
Marina Office Manager
Norfolk, VA
Full-time
Onsite
Mid, Senior Level
3+ years expMorningstar Properties is seeking an Office Manager to lead the administrative, financial, and customer-facing office functions at a large marina and waterfront service facility. The role involves ensuring the accuracy and organization of office operations while supporting both customers and field teams to enhance overall marina efficiency.
CommercialCommercial Real EstateProfessional ServicesReal EstateReal Estate Investment
Responsibilities
Support daily financial processes including invoicing, payments, and collections
Assist with accounts receivable and payable tracking
Maintain accurate customer records, contracts, and documentation
Manage office supplies, retail inventory, and administrative resources
Support reporting, audits, and basic financial controls
Understand how office accuracy impacts revenue, expenses, and profitability
Serve as a primary point of contact for marina customers in person, by phone, and electronically
Create a welcoming, professional, and friendly front‑office experience
Assist customers with billing questions, account updates, and general marina information
Communicate clearly and confidently with boaters, vendors, and team members
Reinforce a consistent, service‑focused marina culture where customers feel supported and valued
Maintain organized files, records, and digital systems
Ensure accuracy in contracts, leases, forms, and data entry
Follow and enforce office SOPs and compliance requirements
Support audits, inspections, and documentation requests
Maintain consistent standards across all office processes
Communicate clearly with leadership, operations teams, and customers
Support scheduling, coordination, and internal communication flow
Assist with written communications, notices, and customer correspondence
Escalate issues appropriately while maintaining professionalism
Use business systems and software to manage accounts, documents, and communication
Learn and operate property management, POS, and scheduling systems
Identify opportunities to improve efficiency through better systems use
Maintain data integrity across platforms
Support onboarding and administrative setup for new team members
Assist with timekeeping, scheduling support, and documentation
Be a reliable resource for frontline staff and leadership
Lead by example in professionalism, accountability, and teamwork
Adapt to changing priorities and seasonal business demands
Handle sensitive information with discretion and integrity
Maintain composure and accuracy during busy or high‑pressure periods
Take initiative to solve problems and improve processes
Qualification
Required
3–5+ years of experience in office management, administration, or customer service leadership
Strong organizational and attention‑to‑detail skills
Experience supporting financial or billing processes
Professional communication skills (written and verbal)
Comfortable using business software and office systems
Ability to prioritize tasks and manage multiple responsibilities
Willingness to learn the operation and grow within the role
Independence & intuition; excellence in execution
Strong prior administrative management experience
Associates degree or comparable experience
Company savvy (Microsoft Office Suite, email, etc.)
Impeccable organization skills and the highest degree of attention to detail
Benefits
Medical, dental, and 401(k)
Paid time off
Flexible scheduling
Casual uniform
Advancement opportunities
Company
Morningstar Properties, LLC
Morningstar Properties is a vertically integrated real estate developer, owner and operator of specialty real estate products focused primarily on self-storage and marinas in the Southeast United States.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$115.8MKey Investors
First Citizens Bank
2023-01-11Debt Financing· $65.8M
2022-05-04Debt Financing· $50M
Leadership Team
Dave Benson
Chief Executive Officer
Matt Shapiro
President & Chief Investment Officer
Recent News
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