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Fremont Bank · 1 day ago

Trust Associate

Fremont, CA

Full-time

Onsite

Senior Level

$75K/yr - $95K/yr

5+ years exp

Fremont Bank is one of the Bay Area’s most respected financial institutions, seeking a Trust Associate to support their Trust Services team. The role involves onboarding new clients, coordinating asset collections, and maintaining client relationships while ensuring compliance with regulatory standards.

Financial ServicesMortgageRetail

Responsibilities

Onboarding of New Accounts: Works with the Trust Officers/Administrators and the trust accounting back-office vendor to ensure that the new account is set-up properly

Coordination of collection of assets: Responsible for building relationships with customers, agencies, and organizations that have an interest in any aspect of an account which includes marshaling in assets with constant follow-up until all assets are received

Interfaces with clients when needed within the context of onboarding a new relationship and marshaling in assets

Serves as additional point of contact for existing clients in partnership with the assigned Trust Officer

Develop and maintain an expertise in a specific area of Personal Trust sufficient to be a resource for colleagues in Personal Trust as well as other lines of business within the bank

Provide consistent superior service by exceeding client’s expectations while understanding and complying with Trust department policies and governmental regulations

Maintains contact with existing clients and beneficiaries to deliver agreed upon services, address customer inquiries and resolve servicing issues

Adheres strictly to compliance and operational risk controls in accordance with Bank and regulatory standards, policies and procedures

Works closely with the Fiduciary Tax Preparer/CPAs pertaining to tax issues relating to clients

Monitors and pays tax vouchers submitted by clients or needed by outside preparers

Works with attorneys in matters relating to clients which include court accountings preparation

Responsible for setting up miscellaneous, sundry and offsite assets on the trust accounting system

Terminating Accounts: Prepare releases, divide assets, and collect all necessary paperwork; completing all steps on our closing account checklist

Makes account distributions per legal document and applicable law per set standards within the department

Responsible for facilitating payment approvals

Assist in special projects

Qualification

Trust industry experienceClient relationship managementMicrosoft Office proficiencyCTFA certificationInvestment product knowledgeMulti-tasking abilityProfessionalismCommunicationAttention to detail

Required

BA/BS in Business Administration or other related finance discipline or the equivalent combination of education, training, and work experience

Minimum of 5 years' experience in the trust industry and/or adhering to financial operating policies and procedures

Excellent verbal and written communication needed to develop client and professional relationships

Ability to prioritize and multi-task

Proficient computer skills including expertise in Microsoft Office and ability to adapt to other computer programs as necessary to perform job function

Engages in regular interpersonal contact with clients, business professionals and colleagues

Proven success in handling multiple, diverse, and complex tasks

General knowledge of investment products and ability to communicate basic investment information to clients

Ability to meet time constraints without constant supervision

Professionalism and courtesy in dealing with customers and bank employees

High degree of accuracy with attention to detail required

Strong computer skills