Hiya Inc. · 3 hours ago
IT Support Analyst
Seattle, WA
Full-time
Hybrid
New Grad, Entry Level
$45K/yr - $81K/yrHiya Inc. is dedicated to making voice communication safe and reliable. The IT Support Analyst will provide high-quality IT support for employees, managing device operations and assisting with security and compliance initiatives.
AppsInternetMobileMobile Apps
Responsibilities
Provide first- and second-line IT support for Seattle-based and remote employees
Manage device setup, configuration, maintenance, and troubleshooting for macOS and Windows devices
Administer identity and access management through Okta (user lifecycle, MFA, access requests)
Support Google Workspace, Slack, Zoom, Atlassian, GitHub, and AI tools
Assist with onboarding, offboarding, and role changes
Support SaaS license management and inventory tracking
Document processes and continuously improve IT workflows
Collaborate with global IT and cross-functional teams
Assist with annual SOC 2 and ISO 27001 audit cycles
Collect, organize, and validate audit evidence from systems such as Okta, Jamf, Google Workspace, AWS, and other cloud platforms
Support periodic control testing and playbook validation
Monitor and escalate security-related alerts and issues in partnership with Security
Help ensure security controls and IT best practices are consistently applied
Qualification
Required
Provide first- and second-line IT support for Seattle-based and remote employees
Manage device setup, configuration, maintenance, and troubleshooting for macOS and Windows devices
Administer identity and access management through Okta (user lifecycle, MFA, access requests)
Support Google Workspace, Slack, Zoom, Atlassian, GitHub, and AI tools
Assist with onboarding, offboarding, and role changes
Support SaaS license management and inventory tracking
Document processes and continuously improve IT workflows
Collaborate with global IT and cross-functional teams
Assist with annual SOC 2 and ISO 27001 audit cycles
Collect, organize, and validate audit evidence from systems such as Okta, Jamf, Google Workspace, AWS, and other cloud platforms
Support periodic control testing and playbook validation
Monitor and escalate security-related alerts and issues in partnership with Security
Help ensure security controls and IT best practices are consistently applied
Strong IT support fundamentals and comfort handling day-to-day operational work
Interest in security and compliance, with an understanding of how to apply basic cybersecurity hygiene in daily IT operations, including principles like least privilege and secure access management
Comfortable working with automation, scripting, or security tools to streamline evidence gathering and validation
Organized and methodical, especially when handling documentation and evidence
Analytical and resourceful when navigating technical systems to solve problems
Comfortable working with both technical and non-technical stakeholders
Clear communicator who sets expectations and follows through
Curious, collaborative, and motivated by improving internal systems
Benefits
Employer-sponsored Insurance
Medical, dental, and vision (PPO & HDHP); 50% dependent coverage
Health, flexible spending, and dependent care accounts
Life, AD&D, and accident coverage, with company-paid life and long-term disability
401(k) with 3% company match (via Fidelity)
Flexible vacation policy and paid company holidays
Paid parental leave
Work-from-home equipment stipend
$1,000 annually to invest in your learning and growth
$1,000/year in charitable donation matching
Team lunch 2x per week
Company
Hiya Inc.
At Hiya, we are revolutionizing the voice communication experience, making it more productive and secure.
Founded in 2016
51-200 employees
H1B Sponsorship
Hiya Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (4)
2022 (2)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$22.7MKey Investors
Balderton Capital
2023-03-27Series Unknown· $4.7M
2019-01-01Private Equity
2017-10-19Series A· $18M
Leadership Team
Alex Algard
CEO & Founder
Recent News
2026-01-11
Company data provided by crunchbase