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Crossroads · 1 month ago

Senior Practice Management Analyst - EMR

Greenville, SC

Full-time

Onsite

Mid, Senior Level

2+ years exp

Crossroads Treatment Centers is dedicated to providing high-quality, evidence-based medication-assisted treatment for opioid use disorder. The Senior Practice Management Analyst will support and optimize the clinic's practice management systems, ensuring efficient workflows and compliance with regulations while collaborating with various teams to improve patient access and streamline operations.

Health Care

Growth Opportunities

Responsibilities

Provide advanced support, analysis, and optimization of the clinic’s practice management (PM) and clearinghouse systems

Act as a subject matter expert for Waystar, CareLogic, and Medgen, ensuring that scheduling, registration, coding, and billing-related workflows run efficiently

Partner with clinical, operational, and administrative teams in medication assisted treatment setting to improve patient access, streamline operations, and ensure compliance with state and federal regulations

EMR setup and configuration related to RCM

Maintain payor list

Maintain billable service mapping

Work assigned projects independently and tracks progress to meet deadlines

Assisting with legacy system preparation & cleanup

Troubleshoot RCM related tickets

Protect patients' rights by maintaining the confidentiality of personal and financial information

Assist in companywide initiatives as part of the team providing direction as it relates to Implementation, software set-up, and maintenance

Manage and field questions from key stakeholders within the company as it relates to RCM onboarding, process changes, and operations

Evaluate process, make process improvements, and update process changes as they relate to the EMR RCM Specialist role

Attend, participate in and facilitate meetings as necessary

Foster effective and positive business relationships with all parties

Document changes, workflows, and processes

Assist to Implement and maintain EMR, Clearinghouse, and RCM Services workflows

Provide support to the RCM department as the subject matter expert as it relates to EMR functionality of billing & collections

Other duties as assigned

Adhere to HIPAA laws

Qualification

EMR setupConfigurationWaystar experienceCareLogic experienceMedical billing experienceElectronic Health SystemsInternet/computer proficiencyProcess improvementHIPAA complianceCommunication skills