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First Due · 1 month ago

Senior Salesforce Administrator

United States

Full-time

Remote

Senior Level

5+ years exp

First Due is a leading public safety software company that is re-imagining Fire and EMS through a modern cloud-based platform. They are seeking a Senior Salesforce Administrator to oversee and lead the company's enterprise Salesforce instance, ensuring data quality, seamless integrations, and reliable automation across various departments.

Enterprise SoftwarePublic SafetySaaSSoftwareSubscription Service

No H1B

Responsibilities

Own Salesforce roadmap, backlog, and release calendar; translate business requirements into scalable configuration and data models

Maintain secure, least-privilege access via profiles, permission sets/groups; help manage SSO and OAuth connected apps

Establish standards for page layouts, record types, validation rules, Flows, and naming conventions

Monetize (CPQ/Billing) — Administer managed package and field mappings; ensure quote, subscription, and invoice data sync with Opportunities, Accounts, and related objects

Gong Engage — Maintain the Salesforce integration so Engage activities, call metadata, and deal insights enrich CRM records

ChurnZero — Operate bi-directional sync for account health, product usage, and lifecycle milestones aligned to CS workflows

Zendesk — Surface tickets in Salesforce and share account/contact context to support teams; uphold data access policies

HubSpot — Govern field mappings, sync rules, and dedupe between marketing and Salesforce objects

Calendly — Ensure meeting data creates/updates Leads/Contacts/Events with the right routing and ownership

Rocketlane — Orchestrate project creation from Opportunities and keep onboarding milestones/reporting in lockstep with CRM

Build/optimize Flows (record-triggered, screen, and scheduled), approval processes, and assignment/routing rules

Manage sandbox strategy (DEV/QA/UAT)

Monitor API limits, platform events, and integration error queues with clear SLAs for resolution

Define and enforce data quality standards: deduplication, required fields, picklist governance, and lifecycle stage definitions

Own core dashboards for Sales, Marketing, CS, Support, and Finance; partner with RevOps/Analytics on advanced reporting

Support implementation of field-level security and audit trails; manage data retention policies and backups

Run intake, prioritization, and change management; create admin-quality documentation and deliver training for new processes

Mentor power users; advocate for best practices across GTM, CS, and Finance

Qualification

Salesforce AdministrationSalesforce ConfigurationManaged Package IntegrationsCPQ/Billing ExperienceAPI IntegrationsSalesforce CertificationsStakeholder ManagementCommunication SkillsDocumentation Skills

Required

5–7+ years as a Salesforce Administrator, including 2+ years in a senior/lead capacity for a mid to large org

Hands-on expertise with Salesforce configuration (Flows, Validation Rules, Record Types, Permission Sets), data modeling, and user management

Proven ownership of managed package integrations and declarative troubleshooting across the tools listed above

Experience with CPQ/Billing (Monetize or similar such as Salesforce CPQ, Zuora, DealHub, or Chargebee) and revenue lifecycle concepts (quotes → subscriptions → invoices → renewals/amendments)

Strong understanding of API integrations and webhooks

Strong communication and stakeholder management skills; disciplined documentation and change management

Salesforce Administrator certification (required)