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Johnson Controls · 1 month ago

Field Quality Engineer

York-Pennsylvania-United States of America

Full-time

Onsite

Mid, Senior Level

$85K/yr - $107K/yr

5+ years exp

Johnson Controls is a global leader in smart, healthy and sustainable buildings. The Field Quality Engineer will lead and facilitate quality activities, connecting customer feedback with internal teams to improve overall customer experience and drive quality improvements across assigned product families.

Industrial EngineeringPhysical SecuritySmart Building

No H1B

Responsibilities

Provide Field Quality leadership across assigned product families with a focus on driving improved customer quality experience across their assigned equipment portfolio

Provide data and impact analysis of improvement opportunities to leadership for project formation and resourcing. This will include actively tracking metrics to quantify effectiveness and accountability for conversion of opportunities to tangible customer benefits

Interact with, execute site visits, gather information, and provide appropriate responses to direct customers of our equipment portfolio to remedy customer issues. This will include doing customer research and customer investigations to understand root cause and calculation of benefits for quality improvements

Partner with PTS and Field Technical team members to develop effective communication strategies that allow JCI to focus on critical improvement deliverable

Development of a clearly defined project pipeline with priorities in place to deliver maximum benefit to our customers and the SBU. Providing leadership with data and tools to quantify and champion impactful quality improvement projects will be key to driving a change in our quality culture

Develop a strong understanding of customer perception/experience as it relates to equipment performance, Critical To Quality (CTQ) elements

Provide field facing data analysis to facilitate supplier, reliability, and other quality improvements into the NPI process

Qualification

Quality EngineeringData AnalysisProject ManagementLean MethodologiesCustomer InteractionInterpersonal SkillsTeam Collaboration

Required

Bachelor's degree in engineering, management or related discipline, including 5+ years of experience in quality in a low volume, high mix manufacturing environment

Excellent interpersonal skills, with demonstrated success in professional customer and supplier interaction

Ability to travel up to 10% with some peaks at higher levels

Solid interpersonal skills with the ability to influence and motivate associates and to interact with various departments throughout the organization

Team oriented proactive change agent with a hands-on, collaborative approach in implementing and maintaining operating disciplines while leveraging lean methodologies

Project management and planning tools, including monitoring of project activities and project trackers via relevant IT tools