Operations Services Supervisor - Mini City (Teller Manager) jobs in United States
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First Citizens Bank · 1 month ago

Operations Services Supervisor - Mini City (Teller Manager)

positionRaleigh, NC
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date1+ years exp

First Citizens Bank is looking for an Operations Services Supervisor to manage the operational aspects of a branch and lead a team of service line associates. The role involves facilitating customer education, processing transactions, and identifying sales opportunities to support the branch's sales efforts.

BankingInsuranceLendingPaymentsWealth Management
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H1B Sponsor Likelynote

Responsibilities

Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
Research and resolve transaction/cash discrepancies
Hiring, supervision, and performance management of service line associates
Processing transactions accurately and efficiently
Facilitating customer awareness and education of bank services, including digital banking capabilities
Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Qualification

Operations ManagementFinancial literacyRetail bankingManagement experienceCustomer Service SkillsInfluenceAgilityAdaptabilityTeamworkFlexibilityCommunication Skills

Required

Bachelor's Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management
High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management
Financial literacy
Knowledge of retail banking products and services
Operations Management

Preferred

Management or supervisory experience

Company

First Citizens Bank

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First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
dateFounded in 1898
location
Raleigh, North Carolina, USA
people-size10001+ employees
web-link
http://www.firstcitizens.com

H1B Sponsorship

First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)

Funding

Current Stage
Public Company
Total Funding
$33M
2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO

Leadership Team

C
Craig Nix
Chief Financial Officer
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Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
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