ClarityPay · 1 month ago
Merchant Servicing Director / Vice President
Atlanta, GA
Full-time
Hybrid
Senior Level, Lead/Staff
$150K/yr - $170K/yr
8+ years expClarityPay is a fast-growing fintech empowering enterprise merchants with smarter, more adaptive pay-over-time solutions. The Director/VP of Merchant Operations will lead the merchant servicing team, define operational strategies, and leverage data analysis to enhance merchant satisfaction and drive operational innovation.
Financial Services
Responsibilities
Own the holistic vision for merchant servicing. Translate high-level business goals into actionable strategies that ensure our enterprise merchants experience precision and speed at every touchpoint
Lead the initiative to streamline workflows using Generative AI and automation tools. You will design and implement "Human-in-the-Loop" systems that automate routine processing while ensuring expert oversight for complex decision-making
Design the operational blueprint prior to merchant launch. Map detailed workflows to service requests and serve as the internal quarterback, engaging Product, Engineering, and Sales to resolve complex merchant questions efficiently
Lead the engagement framework for resolving end-customer disputes, specifically managing complexities regarding the delivery and quality of goods. Ensure friction points are handled with fairness and compliance to protect the merchant relationship
Define the KPIs that drive our organization. Utilize data to monitor health, identify bottlenecks, and execute targeted strategies to consistently beat Merchant Satisfaction (CSAT/NPS) benchmarks
Build, mentor, and lead a best-in-class merchant servicing team. Foster a culture of accountability, data fluency, and continuous improvement
Qualification
Required
8-10+ years of experience in Operations, Customer Success, or Strategy
At least 3 years in a leadership role within FinTech, Payments, or B2B SaaS
A strong interest or proven track record in leveraging technology to scale operations
Excited about the potential of LLMs/Gen AI to transform manual workflows
History of breaking down complex, messy problems into structured, scalable processes
Comfortable working with data to drive action
Exceptional communication skills with the ability to navigate difficult conversations
Preferred
Familiarity with merchant disputes, chargeback flows, or credit servicing regulations
Benefits
Comprehensive benefits (medical, dental, vision)
401k program
Company
ClarityPay
ClarityPay is a financial services technology company that offers installment loans to consumers at the point of sale.
11-50 employees
H1B Sponsorship
ClarityPay has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
TTV CapitalOutpost Ventures
2025-07-30Series Unknown
2024-06-01Series Unknown
Recent News
Payments Dive
2025-11-01
2025-10-02
2025-07-31
Company data provided by crunchbase