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School of Rock · 1 month ago

Director of Operations, International

Parker, CO

Full-time

Hybrid

Director/Executive

$70K/yr - $100K/yr

School of Rock is dedicated to creating a safe and engaging environment for students to explore their musical talents. The Director of Operations, International will collaborate with franchisees and stakeholders to ensure operational excellence and support the growth and compliance of international franchises.

Music

Responsibilities

Direct International Franchisee Support: Direct International Franchisees are those whose franchise agreements are signed directly with School of Rock and operate in English-speaking markets where there is no Master Franchisee in place. This role will act as a brand consultant to review and improve all aspects of school performance, including revenue growth, brand standards, music program excellence, and other school KPIs

Field Operations: Conduct regular site visits to document operational and facility compliance. Manage outstanding tasks from site visit reports to ensure franchisees are following brand standards

Franchise Consulting: Conduct monthly support calls with franchisees to monitor and influence KPIs. Act as the primary contact for franchisees, offering guidance on brand standards, company initiatives, and operational practices

Cross-departmental support: Consult with other departments to identify additional support and training needs to improve support in international franchise school operations. Collaborate to ensure smooth processes in the case of franchise ownership transfers, renewals, and graduations from “new” schools into “steady state” schools

Expert-level knowledge: Maintain ongoing knowledge about best practices of operating a School of Rock business. Develop and maintain a strong understanding of the Franchisor/Franchisee agreement and the mutual obligations between the two parties

Operations Manual: Maintain a strong familiarity with the School of Rock Operations Manual and supporting resources. Ensure these documents remain relevant to international operations, recommending revisions as necessary

Safety & Compliance Advocate: Educate on and reinforce critical safety standards

Master Franchise Support: In many international markets, School of Rock follows a master franchising model, in which we have local partners who develop and support the franchise organization in a given country. In collaboration with the VP of International Operations, this role will serve to augment support for master franchisees and their teams in order to replicate our best practices around franchise support. This role requires little to no travel to these international markets

Monitor unit and portfolio performance for schools supported by master franchisees

Collaborate with VP of International Operations around tactics to drive growth through alignment with best practices and brand standards

Assist VP of International Operations in developing and supporting successful roll-out plans and training for new programs, initiatives, and campaigns

Consult with appropriate leaders and other departments to identify additional support and training needs to address opportunities in international franchise school operations

Coordinate with the compliance and operational standards department to monitor and drive alignment with critical safety and compliance standards in master franchise markets

Collaborate with VP of International Operations and other departmental stakeholders on additional projects to support the School of Rock community. Such projects may support training globalization and administration, curriculum expansion, reporting and technology solutions, partnership exploration, events, general operations team projects, and other areas of the business as required

Balance the needs of representing brand interests as well as advocating for international franchisees

Contribute to fostering a global culture within the School of Rock organization

Cultivate a collaborative environment across corporate team and franchise owned schools to support a consistent "one brand” vision

Facilitate and support communication between Corporate and Franchisees

Manage travel against the annual budget

Manage individual G&A budget

Complete and submit all reports, documentation, and other administrative requirements in a timely manner

Qualification

Franchise consultingOperations managementFinancial acumenProject managementSoftware productivity toolsPOSCRM systemsCommunication skillsMusic knowledgeRelationship buildingProblem-solving

Required

Bachelor's degree

Actively develops open and trusted relationships with internal partners, franchisees, and stakeholders

Effectively communicates and positively influences direct reports, franchisees, and stakeholders

Possesses a high degree of self-motivation with a proven track record of achieving results

Strong financial acumen, analytical, problem-solving, negotiation, and influencing skills

Ability to handle multiple tasks within a constantly changing and demanding environment. Strong project management and organizational skills; demonstrated track record for flexibility and urgency in prioritizing and organizing projects

Excellent communication (written and oral) skills

Expert-level skill with various software productivity tools

Expert-level skill with various operational point-of-sale (POS) and CRM systems

Strong connection to School of Rock's mission

Some travel will be required of this position (approximately 10-25% travel)

This is a remote role and can be hired anywhere in the US