Genesys · 1 day ago
Program Director
Austin, Texas Metropolitan Area
Full-time
Hybrid
Director/Executive
$142K/yr - $263K/yr
15+ years expGenesys is a global leader in customer experience technology, and they are seeking a Program Director to lead enterprise-scale transformation programs. This role involves strategic leadership, program governance, and cross-functional collaboration to drive business-critical outcomes and enhance operational excellence.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Must have led at least two full lifecycle enterprise transformation programs (from initiation through value realization), not just technology deployments
Experience aligning transformation roadmap, architecture evolution, and business change across multiple business units
Lead enterprise-scale, multi-year transformation programs from strategy to delivery, ensuring alignment with business objectives and measurable value realization
Establish governance frameworks that integrate business units, regional teams, and technology stakeholders to ensure consistent execution and risk management
Serve as the strategic advisor to senior executives, influencing decision-making through data-driven insights, program metrics, and outcome tracking
Align program objectives with enterprise architecture and business transformation strategies to maximize ROI and scalability
Experience establishing and operating PMO-level governance, including RAID management, benefits tracking, KPIs, OKRs, and financial forecasting
Comfortable presenting structured, executive-ready materials (e.g., program dashboards, financial summaries, risk scenarios)
Define and manage large-scale program roadmaps encompassing multiple concurrent workstreams, budgets, and technology platforms
Drive execution excellence through disciplined program management practices, leveraging best-in-class tools and methodologies (e.g., Agile-at-scale, hybrid delivery)
Oversee vendor and partner coordination to ensure timely, high-quality solution delivery across geographies
Proactively identify and mitigate risks, dependencies, and issues that could impact program outcomes
Establish performance measurement frameworks to monitor progress, benefits realization, and stakeholder satisfaction
Extensive experience managing multi-vendor delivery environments, including coordinating 3rd-party SI partners, offshore delivery teams, and customer resources
Experience driving accountability across distributed teams spanning multiple time zones
Build and lead global, cross-functional teams spanning business, technology, and operations
Foster a culture of collaboration, ownership, and accountability across program stakeholders
Partner closely with Finance, HR, and Change Management to ensure organizational readiness and sustainable adoption
Provide mentorship and guidance to project managers and workstream leads to strengthen enterprise program management capability
Acts as the executive face of Genesys for strategic customers, leading steering committees and representing delivery posture, risks, and recommendations at the VP/CIO level
Proven ability to defuse escalations and manage critical executive-level negotiations
Champion business transformation and cultural change, ensuring stakeholder engagement and transparent communication
Translate complex technical concepts into business-relevant outcomes for executive stakeholders
Lead executive steering committees, presenting clear progress reports, escalation paths, and strategic recommendations
Drive organizational alignment around transformation goals and manage resistance through proactive communication strategies
Qualification
Required
Minimum 15+ years leading large-scale enterprise technology programs, including multi-year initiatives exceeding $10M+ in value
Experience leading programs for enterprise customers (10,000+ employees or Fortune 1000 scale)
Extensive customer-facing experience, serving as primary program executive for VP, CIO, or C-suite stakeholders
Proven leadership of global, distributed teams of 30+, including matrixed and partner resources
Demonstrated success navigating multi-vendor ecosystems and driving accountability across partners and customer teams
Experience delivering complex cloud, SaaS, or enterprise transformation programs across multiple business units
Strong executive presence with the ability to communicate clearly, influence senior leaders, and manage escalations
Advanced knowledge of Agile and hybrid delivery models, with ability to balance structure and flexibility in large, matrixed environments
Exceptional leadership, communication, and change management skills, with a track record of building high-performing, distributed teams
Bachelor's degree in Business, Engineering, Computer Science, or related discipline
PMP, PgMP, MSP, or SAFe certification required (or equivalent demonstrated expertise)
Preferred
Master's degree (MBA or equivalent) strongly preferred
Experience in enterprise SaaS, cloud transformation, or contact center modernization programs
Prior experience in a Fortune 500 or large-scale global enterprise environment
Expertise in value realization frameworks and benefits tracking across multi-year initiatives
Demonstrated ability to drive outcomes across both technology and business transformation domains (people, process, systems)
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase