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Boston Scientific · 1 month ago

Manager, Global Field Service Technology

Arden Hills, MN

Full-time

Hybrid

Mid, Senior Level

$99K/yr - $188K/yr

5+ years exp

Boston Scientific is a leader in medical science committed to solving critical health challenges. The Manager for Global Field Service Technology will lead a team supporting the Global Service Management System, focusing on digital transformation and optimizing the ServiceMax platform to enhance field productivity and compliance.

Health CareMedicalMedical Device

No H1B

Responsibilities

Lead a team of business analysts and specialists responsible for the Service Technology system, including Field Service transformation initiatives tied to our enterprise S4/HANA deployment

Drive system enhancements and support required changes in the ServiceMax-based system in collaboration with the Product Owner, enabling higher efficiency and effectiveness for Field Service Engineers, Technical Support staff, and related teams

Lead testing and change management efforts to ensure adoption of new system capabilities

Champion a LEAN mindset across the team, identifying and executing scalable, system-based process improvements

Support compliance and quality efforts to proactively mitigate CAPAs and NCEPs

Provide coaching, guidance, and career development opportunities to team members

Foster a diverse and inclusive work environment where every team member can contribute fully to organizational goals

May oversee the activities and budget of one or more functional areas, divisions, or programs

Ensure compliance with company policies and applicable regulatory requirements

Qualification

ServiceMaxS4/HANAAgile/ScrumSalesforce.comJIRAConfluenceMicrosoft OfficeLeadershipCommunicationCross-functional collaborationProblem-solving

Required

Minimum of 5 years' experience in global service or technology operations, preferably within the MedTech or regulated healthcare technology sector

Solid knowledge and experience with capital equipment systems supporting Field and Technical Service teams, with a strong emphasis on ServiceMax and Salesforce.com platforms

Strong understanding of Agile/Scrum methodologies and backlog management

Demonstrated leadership and influencing skills, including leading through ambiguity

Proven ability to drive organizational change and manage adoption across global teams

Excellent communication skills across all organizational levels

Experience in customer support, field service, or service operations domains

Ability to enable cross-functional collaboration and problem-solving

Minimum of 5–10% travel required, both domestic and international