Procore Technologies · 4 days ago
Integration Support Specialist, Tier 2 (Remote)
United States
Full-time
Remote
Entry, Mid Level
$24.80/hr - $34.10/hr
2+ years expProcore Technologies is seeking an Integration Support Specialist to join their ERP Support Team. The role involves troubleshooting and resolving complex technical issues related to Procore’s financial ERP integrations while providing tier 2 support to customers through various communication channels.
ConstructionInternetSaaSSoftware
Responsibilities
Investigate and resolve complex tier 2 technical issues for Procore’s ERP Integrations, focusing on errors related to accounting software like Sage or QuickBooks
Troubleshoot integration technical issues that occur within the customer’s Windows environment or Procore’s internal microservices, often working in a queue-based system
Provide support for live customer interactions (phone and chat) as well as email, managing interruptible work while prioritizing customer experience
Manage efficiently a backlog of cases in ticketing systems like Salesforce, Jira, or Zendesk while actively taking on new cases daily
Escalate issues appropriately by collaborating with development team members to submit JIRAs and resolve API-related errors
Navigate technical ambiguity with confidence, applying strong problem-solving skills to diagnose brand new issues
Demonstrate a commitment to Ownership by taking accountability for customer outcomes and driving issues to resolution
Communicate openly and clearly with customers and internal stakeholders, providing transparent and optimistic updates throughout the troubleshooting process
Qualification
Required
2+ years of technical support experience in a contact center environment, with a Bachelor's degree or equivalent work experience
Proven background in providing technical support for complex software integrations
Experience in a queue-based technical support role, providing assistance via live phone, chat, and email channels
Strong analytical and technical troubleshooting skills; enjoys working with details and numbers to diagnose root causes rather than following a basic script
Ability to embody Procore's core values of Ownership, Openness, and Optimism, thriving in a collaborative and problem-solving environment
Strong customer support and client relation skills, prioritizing a customer-focused approach
Ability to prioritize multiple tasks effectively and execute on resolutions under pressure
Preferred
Experience with accounting software like Sage or QuickBooks being a huge plus
Familiarity with ticketing systems such as Salesforce, Jira, or Zendesk is a significant advantage
Benefits
Equity Compensation
Company
Procore Technologies
Procore Technologies, Inc. (NYSE: PCOR) is a leading technology partner for every stage of construction.
1001-5000 employees
H1B Sponsorship
Procore Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (45)
2023 (35)
2022 (51)
2021 (43)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$654.02MKey Investors
12 West CapitalGlobal Secure InvestD1 Capital Partners
2023-09-21Post Ipo Secondary· $4.07M
2021-05-20IPO
2020-07-10Secondary Market
Leadership Team
Suzanne Mayeur
VP Special Projects
Benjamin Singer
Chief Legal Officer & Corporate Secretary
Recent News
Crunchbase News
2026-01-08
Company data provided by crunchbase