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Kuehne+Nagel · 2 days ago

Air Logistics Customer Care Manager

Bensenville, IL

Full-time

Onsite

Senior Level

$130K/yr - $150K/yr

5+ years exp

Kuehne+Nagel is a global leader in logistics, playing a crucial role in ensuring efficient inventory and shipment processes. The Air Logistics Customer Care Manager is responsible for managing and enhancing customer experiences while driving customer growth and profitability through effective team leadership and customer engagement.

Transportation/Trucking/Railroad

H1B Sponsor Likely

Responsibilities

Manage account ownership to ensure the most efficient allocation within the team, as well as on-going portfolio management

Ensure the team's active involvement with customer implementations, and drive awareness and encouragement of usage of customer facing digital solutions

With shipment ownership, drive the most efficient way of file handling and availability of customer data and requirements, for stakeholder teams to deliver according to customer expectations. At the same time, ensure regulatory and compliance adherence

Lead a strong focus on shipment monitoring and pro-active customer communication, and effectively manage customer feedback, complaints and escalations, and ensure swift corrective actions

Manage and develop customer growth and stay on top of customer retention

Drive maximization of profitability with a high focus on spot quotation execution and fast response time, and by upselling and promoting KN products

On-going GP analysis, in collaboration with stakeholders responsible for procurement

Qualification

Air Logistics experienceCustomer Service leadershipSupply Chain ManagementFreight forwarding knowledgeChange managementCustomer satisfaction focusCollaboration skillsCommunication skillsConflict resolution

Required

Bachelors' Degree in Supply Chain Management, Logistics or related discipline

5+ years experience leading Customer Service focused teams and empowering and developing team members

Extensive experience in Air Logistics, including knowledge and experience of freight forwarding, its processes and regulations

A commercial drive and mindset with strong collaboration and communication skills, and the ability to create cross-team alignment

Ability to adapt and drive change management with a customer solutions orientation toward conflict resolution

A constant drive for customer satisfaction in parallel with profitability maximization

Benefits

Health and welfare benefits

401k retirement savings plan

Tuition reimbursement

Incentive compensation for eligible roles

Company

Kuehne+Nagel

Glassdoor3.7

With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers.

Founded in 1890

Schindellegi, Schwyz, CH

10001+ employees

http://www.kuehne-nagel.com

H1B Sponsorship

Kuehne+Nagel has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (2)

2021 (5)

2020 (6)