Capstone Logistics, LLC · 7 hours ago
IT Engineering Coordinator
Peachtree Corners, GA
Full-time
Hybrid
Entry Level
2+ years expCapstone Logistics, LLC is a company in the Transportation and Logistics industry, and they are seeking an IT Engineering Coordinator. This role is essential for delivering exceptional user support for ServiceNow and other applications, troubleshooting issues, and ensuring a seamless experience for users.
Logistics
Responsibilities
Tier two software engineering support and training for ServiceNow and Capstone applications such as Insight Portal and Compliance tracking
Monitor ServiceNow incidents and requests, assign them to the appropriate software engineer team
Respond to requests for software engineering assistance either in person, via Slack, Teams, or email
Ensure that ServiceNow incidents and requests are assigned in a timely manner on Capstone Close Day, ideally within minutes
Track and route problems and requests while information management of recurrent issues
Redirect problems to the correct resource or department as necessary
Research questions using available service desk and software engineering resources
Advise service desk staff on appropriate actions to take
Follow up with the help desk, engineers, and users to ensure complete resolution of issues
Identify and escalate situations that require urgent attention
Prepare ServiceNow training manuals for the new software engineering team
Train users on ServiceNow dashboards as needed
Facilitate daily software engineering support meetings
Facilitate weekly change management review meetings
Performs Additional Responsibilities As Assigned
Qualification
Required
Associate's degree in computer science, or related field, or equivalent from two-year college or equivalent combination of education and experience
Minimum 2 years of experience in researching, analyzing, and interpreting automated system issues
Familiarity with call tracking systems
Intermediate proficiency with MSOffice Suite including Outlook, Teams, Word, Excel, PowerPoint and OneNote
Demonstrated ability to provide excellent customer service
Demonstrated knowledge of responsible and ethical AI-prompting skills
Excellent interpersonal and communication skills (written and verbal)
Prolonged periods of sitting at a desk and working on a computer
Ability to be in front of a camera at times
Company
Capstone Logistics, LLC
Capstone Logistics is the leader in providing specialized, technology-enabled solutions for the most challenging supply chains.
10001+ employees
H1B Sponsorship
Capstone Logistics, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (4)
2022 (5)
2021 (8)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$37.5MKey Investors
Prospect Capital Corporation
2020-10-22Acquired
2015-06-16Debt Financing· $37.5M
2011-11-29Debt Financing
Leadership Team
Ahmed Abdalla
Chief Technology Officer
G
Gene Weiland
Chief Information Officer
Recent News
2024-05-20
Atlanta Business Chronicle
2023-10-21
Saratoga Partners
2023-09-07
Company data provided by crunchbase