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Rapiscan Systems · 3 hours ago

Electrical - Mechanical Technical support

Torrance, CA

Full-time

Onsite

Senior Level

7+ years exp

Rapiscan Systems, Inc. designs and manufactures security and inspection systems worldwide. They are seeking a Technical Support Technician to provide technical support for field service technicians and customers, performing installations, troubleshooting, and maintenance of x-ray security systems.

Cyber SecurityGovernmentInformation TechnologySecuritySoftwareVirtual Reality

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provides technical support for Field Service Technicians, customers, and service providers for installing, troubleshooting, and maintaining x-ray security systems using Network Operation Center (NOC), built-in diagnostics and external test equipment

Delivers instruction and/or carries out and records all maintenance tasks

Instructs, diagnoses, and repairs or replaces malfunctioning components as required

Provides instruction and/or sets up and utilizes specialized test and diagnostic equipment to isolate malfunctions

Render instruction and/or conducts equipment/system acceptance testing following established procedures

Conducts FSE, provider & customer training as needed

Performs systems demonstrations

Prepares and documents the details of the “fix” to the problem from each customer site upon completion of the visit. Input information into Rapiscan’s ERP, as well as an internally designed database

Coordinate direct communications with the customer as required

Provide statistical analysis of various departmental data, field failures, call closure rate, etc

Maintain service call database and update technical support action item log

Ensure that billing, filing, and paperwork processes are complete, accurate and on time

Uphold the Company’s core values of Integrity, Innovation, Accountability, and Teamwork

Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct

It is the responsibility of every Rapiscan Systems employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem

Duties may be modified or assigned at any time to meet the needs of the business

Qualification

Engineering standards knowledgeElectronicMechanical assembliesComplex mechanical systemsField service experienceTest equipment proficiencyCustomer communication skillsMicrosoft Office proficiencyBilingual in EnglishSpanishTeam playerWork under pressure

Required

Associate degree in engineering required or equivalent work experience, technical school or military training in engineering technology may be substituted in lieu of degree

Minimum of 7 years of experience in a field service environment

Must be knowledgeable of engineering standards, equipment maintenance techniques and quality control procedures

Must have knowledge of electronic and mechanical assemblies, as well as wiring diagrams and schematics

Knowledge of complex mechanical systems, familiarity with test equipment (DVM and oscilloscope) and experience with High Voltage and X-ray producing equipment preferred

Customer interface and communication skills, both verbal and written, are a must

Ability to effectively use Microsoft office products such as Word and Excel

Willingness to work overtime as requested and non-standard hours, including weekends and holidays

Must be team player with ability to work under pressure in a fast-paced environment with minimal oversight

Must be available to travel on short notice, non-standard hours, travel on weekends, and assist other field sites as required

Must be capable of lifting 50 pounds

Must be bilingual in English and Spanish

Must pass Electronic Questionnaires for Investigations Processing (e-QIP) system

Must be able to obtain a Sensitive Security Information (SSI) clearance

Preferred

Knowledge of complex mechanical systems, familiarity with test equipment (DVM and oscilloscope) and experience with High Voltage and X-ray producing equipment preferred