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Automattic · 3 weeks ago

Happiness Engineer – Customer Support & Success

United States

Full-time

Remote

Entry, Mid Level

$40K/yr - $68K/yr

Automattic is a distributed company known for its products like WordPress.com and WooCommerce, and they are seeking a Happiness Engineer to enhance customer experience. The role involves providing customer support, resolving technical issues, and advocating for customers to improve tools and products.

Computer Software

Comp. & Benefits

Responsibilities

Helping customers via email and live chat

Identify problems before they arise

Finding efficiency improvements

Piloting new services like onboarding calls

Mentoring peers

Qualification

WordPress experienceWooCommerce experienceCustomer support experienceExceptional communicationSelf-starter mentalityImpactUnique expertiseInitiative

Required

WordPress and/or WooCommerce experience - While you don't need to have a background in professional WordPress support, you do need hands-on experience beyond just building a couple of personal sites

Customer support experience - You've worked in technical support, customer experience, or customer success, ideally with high-volume end users, and loved it

Initiative and impact - You've gone beyond daily tasks to improve things at your company, with measurable results

Exceptional communication - You build trust with developers, agencies, enterprise clients, and non-technical users alike. Fluent English is required (multilingual is a bonus)

Self-starter mentality - You're independent, you never miss deadlines, and you thrive in a high-autonomy environment

Unique expertise - Whether you're a deeply technical troubleshooter, eCommerce expert, experienced leader, or operational genius, tell us how your background makes you perfect for this role