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Assembly Health · 1 month ago

Medical Billing Call Center Representative

United States

Full-time

Remote

New Grad, Entry Level

$17/hr - $20/hr

Assemblyhealth is a company focused on excellence in the healthcare industry, seeking motivated individuals to join their team. The Medical Billing Call Center Representative will be responsible for greeting patients, answering customer inquiries, processing payments, and updating confidential information, all while ensuring a high level of customer service.

Health CareHome Health CareHospital

Responsibilities

Greet our patients in a friendly and positive manner

Discuss and answer customer questions with a goal of one call resolution

Updating confidential information and insurance billing

Process credit card payments

Manage tasks within our internal work queues updating information as necessary

Respond to website patient inquiries via phone call to discuss concerns and provide resolution

Work with collection agencies to update and provide accurate information

Respond to Attorney requests for balances and correspondence as well as update and bill insurance

Complete workflow for patient self-pay accounts, reviewing correspondence, posting payments and resolving any concerns

Qualification

Customer service experienceHealthcare experienceCommunication skillsDetail-orientedTeam playerWork under pressure

Required

Excellent communication skills and professional demeanor

The ability to work under tight deadlines

Strong written and verbal communication skills with customer service focused aptitude

Detail-oriented individuals who are team players highly self-motivated

Ability to function well in a fast-paced and at times stressful environment

Prolonged periods of sitting at a desk and working at a computer

Ability to lift and carry items weighing up to 10 pounds at times

Preferred

Proven experience answering high volume calls in a call center or other customer support role

Previous healthcare experience

Benefits

Ongoing training and development programs

Competitive Benefit Packages available

Paid Holidays

Paid Time Off

Medical

Dental

Vision

401(k)

Comprehensive benefits package

Company

Assembly Health

Glassdoor3.1

Assembly Health is a comprehensive revenue cycle and operational partner supporting physician practices, post-acute communities, and behavioral health organizations.

Chicago, Illinois, USA

501-1000 employees