ControlUp · 1 month ago
Enterprise Customer Success Manager (US)
United States
Full-time
Remote
Mid, Senior LevelControlUp is a leader in digital employee experience and IT operations, creating an autonomous workplace. The Enterprise Customer Success Manager will manage a portfolio of top-tier accounts, ensuring customer success and improved ROI through a consultative approach and close collaboration with various departments.
AnalyticsEnterprise SoftwareInformation TechnologySaaSSoftwareVirtualization
Responsibilities
Manage the full lifecycle of a portfolio of enterprise customers
Identify potential expansion opportunities based on customer use cases
Build and maintain close relationships with senior IT professionals managing highly complex environments and be their trusted advisor
Through a consultative approach, guide your customers through how to optimize their experience with ControlUp, to get the highest ROI
Work closely with sales, marketing, product, and other departments on customer requirements
Be a customer advocate and the voice of the customer within ControlUp
Understand customer use cases and work processes to provide the best guidance on how to optimize product usage and unlock the most value
Qualification
Required
Experience in an EUC or similar software company
Startup / SaaS experience
Critical thinker, generally curious, problem solver
Proven experience in building customer relationships with multiple stakeholders in Fortune 50 companies
Positive attitude and very customer-centric; always willing to put the customers' needs first
Working knowledge of VDI – Citrix \ VMware virtualization solutions
Strong written and verbal communication skills; ability to clearly explain complex issues to both individual contributors and executives
Some travel required
Preferred
Experience with Outreach.io, Chorus, Salesforce, Slack, Splunk, Zoom, Google Workspace, and/or Filemaker Pro - an advantage
Excellent organization, note-taking, project management, and time management skills
Working knowledge of VDI – Citrix \ VMware virtualization solutions
Preferred Experience in one or more of the following roles
Customer Success Manager
IT manager
Software Sales
Project Manager
Sales Engineer/Consultant
Software Support
Customer Service
Professional Services
Company
ControlUp
ControlUp is an IT virtual infrastructure monitoring, management and troubleshooting solution.
Founded in 2008
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$140.2MKey Investors
Jerusalem Venture Partners (JVP)
2021-11-10Series D· $100M
2020-11-18Series C· $27M
2017-03-28Series B· $10M
Leadership Team
Asaf Ganot
Co-Founder / Executive Chairman
Yoni Avital
Co-founder & COO
Recent News
Company data provided by crunchbase