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Volkswagen of America, Inc · 1 month ago

Development Hub Operations Manager - Autonomous Driving

Los Angeles, CA

Full-time

Onsite

Mid, Senior Level

$110K/yr - $130K/yr

5+ years exp

Volkswagen of America, Inc is focused on developing fully autonomous mobility and transportation services. The Development Hub Operations Manager is responsible for the deployment and maintenance of the autonomous vehicle fleet, leading a team of safety drivers, and ensuring operational efficiency and safety protocols are met while coordinating fleet activities.

AutomotiveCommercialManufacturing

No H1B

Hiring Manager

Coleen Kane, CDR

Responsibilities

Manage the vehicle fleet (typically ranging from 10 to 100 vehicles) that is allocated to the hub

Manage day-to-day hub operations including vehicle dispatch, charging, cleaning, and maintenance – note that these may span multiple shifts within each day

Monitor and report on vehicle uptime, fleet operations performance and safety metrics, and taking corrective actions as needed

Ensure vehicles meet safety, cleanliness, and readiness standards

Review incoming test requests and ensure that the overall hub service, shifts, vehicle allocation, people assignment and shift schedules fulfill company and program objectives

Incorporating local environment, event, traffic and related conditions in the dispatching and planning for the vehicle missions

Lead the implementation of the on-site incident response protocols and coordinate with the operations and technical leadership to determine next steps associated with fleet management and local communications with first responders, police, emergency services, etc

Support the development and monitoring of hub operations KPIs working closely with the overall US and global development operations teams

Coordinate with the US and global development operations leadership teams to determine local vehicle fleet aligning with test requests, staffing, shifts and other influencing factors

Manage the service team to ensure that the vehicle fleet meets the target uptime goals

Ensure that the vehicles are updated and loaded with the proper software, hardware and map configurations in alignment with development test needs

Ensure sufficiency of infrastructure, tools, procedures and documentation for service personnel to maintain the vehicle fleet

Assess needs and ensure that the local infrastructure (including on/off-site charging) is sufficient to meet the needs for efficient fleet operation

Lead and develop a team of safety drivers along with their leads / coordinators, service technicians, and support staff

Responsible for performance reviews, career development plans, merit planning and providing regular feedback to the reporting team

Coordinate with global and US teams, particularly other ADMT vehicle test facilities, to plan activities and adopt best practices

Draft and deliver regular executive level reports/reporting to customers and stakeholders (partners, mentors, department heads, and top executives)

Coordinate with the US Development Manager on staffing plans - support the recruiting process in coordination with HR

Monitor safety driver performance and take corrective actions when needed

Ensure that drivers and technicians receive sufficient training to ensure safe operations and high-quality outcomes – coordinate with the training teams to close gaps where needed

Host local vehicle demonstrations

Foster a culture of safety, accountability, and continuous improvement

Qualification

Operations managementVehicle fleet managementData analysisTeam managementMechanical aptitudeCommunication skillsProblem-solving skillsOrganizational skillsCustomer service experienceAutomotive industry experienceAutonomous vehicle experienceMicrosoft Office proficiency