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North Carolina Department of Revenue · 3 days ago

Technical Writer

Wake County, NC

Full-time

Onsite

Entry Level

$55K/yr - $82K/yr

1+ years exp

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. The Technical Writer/Analyst will analyze and document information to support IT, developing various documents and managing them through review and approval processes.

Customer ServiceFinanceSales

Responsibilities

Analyzing and documenting information to support IT

Developing various documents from technical design to Standard Operating Procedures

Reviewing and editing materials for proper use of terminology, style, direction, content, grammar, punctuation and clarity

Designing layout format

Managing documents through the review, editing, and approval processes

Coordinating document storage in a designated library location

Qualification

Analysis skillsTechnical writingCross-divisional collaborationTime managementEffective communication

Required

Bachelor's degree in journalism, communications, English, or a technology related field from an appropriately accredited institution and one year experience in technical writing or working in a technology role

Associate degree in technology, business writing, or related fields from an appropriately accredited institution and two years of experience in technical writing or working in a technology role

Equivalent combination of education and experience

Ability to effectively convey information to a varied audience (technical/nontechnical)

Strong time management skills for self and others

Requires strong analysis skills to analyzing information and use logic to address work-related

Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors