Quantifind · 2 weeks ago
Customer Success Manager
Charlotte, NC
Contract
Hybrid
Mid, Senior Level
$80K/yr - $110K/yr
5+ years expQuantifind is a data science technology company that helps major banks combat money laundering and fraud. The Customer Success Manager will drive client satisfaction and success by managing enterprise customer relationships and ensuring clients derive maximum value from Quantifind's AI-driven solutions.
AnalyticsArtificial Intelligence (AI)Big DataFinTechSoftware
Responsibilities
Ensure Quantifind delivers high quality solutions enabling our clients to achieve their goals
Work closely with the Customer Success, Product, Data Science, Engineering and Sales Teams to ensure Quantifind meets its customer commitments within project and contractual timelines
Drive client satisfaction and success within the realm of large, complex financial institutions
Leverage considerable expertise in managing enterprise customer relationships
Maintain and enhance strategic relationships, ensuring seamless onboarding and delivering exceptional support throughout the client lifecycle
Qualification
Required
Minimum of a Bachelor's degree with a major in Financial compliance, or STEM Field
5+ years of experience working with banking or financial services customers
You are a great communicator across a variety of business, executive, and technical audiences
You have excellent organizational skills and excel at task management and prioritization
You are technically savvy and are experienced in training and/or supporting enterprise software tools for enterprise customers
You are passionate about solving customer needs, and are able to set and manage customer expectations
You are a team player and a creative problem solver with high attention to detail
Preferred
A Master's degree is a plus
Experience in managing enterprise customer relationships
Benefits
Competitive salary
Company Equity
Exceptional benefits package
Flexible Vacation & Paid Time Off
Employer-matched 401(k) plan
A fun environment where work-life balance is valued
Company
Quantifind
Quantifind is a risk intelligence company that offers AI solutions for emerging threat detection and watchlist screening.
51-200 employees
H1B Sponsorship
Quantifind has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (1)
2022 (3)
2021 (2)
2020 (4)
Funding
Current Stage
Growth StageTotal Funding
$113.32MKey Investors
DNS CapitalCathay InnovationRedpoint
2025-01-16Series Unknown· $22M
2023-03-01Series Unknown· $23M
2021-02-01Series Unknown· $22M
Leadership Team
Ari Tuchman
CEO and Co-Founder
John Stockton
Co-founder
Recent News
Company data provided by crunchbase