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KPMG US · 3 hours ago

Senior Associate, ServiceNow

Nashville, TN

Full-time

Hybrid

Mid, Senior Level

$98K/yr - $175K/yr

3+ years exp

KPMG is a leading advisory firm experiencing significant growth and client demand. They are seeking a Senior Associate, ServiceNow to provide guidance on ServiceNow implementations and lead client workshops to understand complex needs, translating them into functional and technical requirements.

Financial Services

No H1B

Responsibilities

Provide guidance and expertise for ServiceNow implementations by leading planning and executing engagement workstreams across ITSM, ITOM or IRM

Lead client workshops to present leading practices for ITSM, ITOM or IRM while understanding their complex needs and translating them into functional and technical requirements

Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution

Evaluate ServiceNow platform performance, isolate and debug software problems and make recommendations for problem resolution

Provide ServiceNow development standards and review of content provided by extended development teams to ensure with those standards

Prepare and present reports on project progress to stakeholders and provide advice for decision-making processes

Qualification

ServiceNow platform managementITSM implementationAgile project deliveryServiceNow certificationsJavaScript customizationClient engagementProblem resolutionTeam leadership

Required

Minimum three years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the ServiceNow platform with an extensive focus ITSM, ITOM and IRM

Bachelor's degree from an accredited college/university or a minimum eight year equivalent work experience

Completion of at least one full implementation of ServiceNow and hold current certifications in ServiceNow System Administration (CSA) and at least one of the following is preferred: CIS -IT Service Management, CIS - Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third Party Risk Management, or CIS - Vulnerability Management

Experience leading various size team in the delivery of agile-based projects or portions of projects to meet defined requirements

Ability to customize workflows, Business Rules and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform

Travel as needed

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)