Tata Consultancy Services · 1 day ago
L2 Support Engineer
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
$100K/yr - $130K/yr
5+ years expTata Consultancy Services is seeking an L2 Support Engineer with significant experience in user support and technical troubleshooting. The role involves managing user tickets, coordinating incident responses, and acquiring knowledge of new applications in the airline industry.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Proven ability to acquire and develop knowledge of new applications/functions/concepts
Proven Ability to Multi-Task
Proven Ability to manage (Track, Follow Up, Organize, Network) at least 10 Tasks simultaneously
Proven Ability to Anchor, Lead and coordinate a bridge in response to a Sev1/2/3/4/5 Incident
Quickly responds to incident alerts and support calls. Identifies, and coordinates with teams that are critical to the event’s resolution
Self-starter with a willingness to learn and the mental acuity to integrate conceptual knowledge and new learnings
Qualification
Required
5+ years of experience with L2 support – User Tickets, Service Now Ticketing tool
3+ year experience with C++, Unix/Linux operating systems and commands
Proven ability to self-learn other coding and scripting languages to a sufficient level to support the operation, troubleshoot problems and validate fixes
Hands on Experience with ITIL based Operational Support (Incident, problem, Service, Change and Knowledge)
Airline Background
Airline Messaging Background (Type-A, Type-B, HTH, EDIFACT, MQ, Terminal Traffic Inter-connectivity, Synchronous and Asynchronous messaging concepts)
Advanced understanding of IP networking, packet framing, and dynamic routing protocols
Excellent collaboration and communication skills
Good Analytical and problem-solving skills
Preferred
Knowledge in SecureCRT, Dynatrace
Knowledge of SQL
Experience deploying and supporting monitoring and reporting platforms
Knowledge and work on experience in cloud migration (AWS) is a plus
Benefits
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6564)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
Calcutta Telegraph
2025-12-29
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2025-12-29
Company data provided by crunchbase