Manager, Customer Service Operations (Hybrid) jobs in United States
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Wolters Kluwer · 2 days ago

Manager, Customer Service Operations (Hybrid)

positionWhite Plains, NY
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$121K/yr - $170K/yr
date3+ years exp

Wolters Kluwer is a leading provider of professional information services, and they are seeking a Manager, Customer Service Operations. The role involves managing a team of filing specialists to provide business license renewal services and consultative customer service, while continuously improving workflow processes and customer satisfaction.

BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware

Responsibilities

Develops a high-performance team to maintain CT’s position as an industry leader
Leads a team of professionals
Manages departmental expenditures within agreed budgets
Participates in organizational activities to meet or exceed company objectives
Represents Wolters Kluwer within the industry

Qualification

Consultative customer serviceTeam managementProject managementAnalytical skillsMicrosoft Office SuiteCoachingMentoringCollaboration skillsTime managementWritten communicationVerbal communication

Required

Bachelor's Degree or equivalent
3- 5 years of consultative customer service and/or management experience, including coaching, mentoring and/or training team members
Managing multiple concurrent projects
Working independently and in a team environment
Collaborating across multiple internal teams (e.g., support teams, sales)
Demonstrating strong analytical and problem-solving skills
Demonstrating organization, time management, and multi-tasking skills
Demonstrating strong written and verbal communication
Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Preferred

Master's Degree in Business Administration
7 years of consultative customer service and/or management experience, including managing or supervising customer service operations
Managing or supervising a team (e.g., delegating, motivating, performance appraisal)
Experience working for a CLS Operations Team
Working in the banking, insurance, hospitality, retail or legal industry

Company

Wolters Kluwer

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Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
dateFounded in 1836
location
Alphen Aan Den Rijn, Zuid-Holland, NLD
people-size10001+ employees
web-link
http://www.wolterskluwer.com

Funding

Current Stage
Public Company
Total Funding
$1.78B
2025-06-23Post Ipo Debt· $578.76M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M

Leadership Team

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Jason Marx
CEO, Wolters Kluwer Tax & Accounting
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Nancy McKinstry
CEO
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Recent News

PharmiWeb
ESG Reporting Market to Experience Notable Growth in Forecast Span by 2031
2026-01-07
Business Wire
Wolters Kluwer CCH® Tagetik achieves IBM Cloud for Financial Services® Validated designation
2025-12-18
Business Wire
Wolters Kluwer Indicator Survey Finds Lower Concern Levels Following Significant Drop in Regulatory Penalties
2025-12-16
Company data provided by crunchbase