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Renu Energy Solutions · 1 month ago

Associate Project Manager Warranty Division

Charlotte, NC 28217

Full-time

Onsite

New Grad, Entry Level

$36K/yr - $42K/yr

Renu Energy Solutions is dedicated to clean energy and community impact, and they are seeking an Associate Project Manager for their Warranty Division. This role is essential for managing warranty claims and ensuring customer satisfaction by coordinating repairs and acting as a liaison between customers and manufacturers.

EnergyRenewable EnergySolar

Responsibilities

Review and process warranty claims for residential solar systems

Communicate with equipment manufacturers to submit claims, coordinate replacements, and track resolutions

Maintain detailed records of claims, service logs, and system diagnostics using CRM or project management software

Coordinate with the service team to dispatch warranty-related service calls

Provide clear and timely updates to customers regarding the status of their claims

Analyze recurring warranty issues to identify trends and contribute to continuous improvement

Ensure all warranty work adheres to company and manufacturer standards

Stay informed about product warranties, RMA processes, and industry standards

Support the development of warranty-related documentation, procedures, and training materials

Qualification

Solar components knowledgeCRM systems proficiencyWarranty submission platformsTechnical documentation interpretationCustomer service focusOrganizational skillsCommunication skillsDetail-orientedCollaborative environment

Required

Prior experience in solar, electrical, or HVAC service or support roles preferred

Strong understanding of solar components (inverters, panels, optimizers, monitoring platforms)

Excellent organizational and communication skills

Proficiency with CRM systems, Google Workspace, and Microsoft Office Suite

Ability to interpret technical documentation and diagnostic reports

Detail-oriented with strong follow-through and customer service focus

Comfortable working in a fast-paced, collaborative environment

Preferred

Experience with warranty submission platforms (e.g., Enphase, SolarEdge, Generac)

Technical understanding of solar PV system design and function

Benefits

401(k)

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Company

Renu Energy Solutions

Renu Energy Solutions provides high-quality solar installations, as well as proven energy-saving products and services like energy storage and system monitoring.

Founded in 2014