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Brothers International Food Holdings, LLC · 3 weeks ago

Operations Coordinator- Logistics & Supply Chain

Rochester, New York, United States

Full-time

Onsite

New Grad, Entry Level

$48K/yr - $60K/yr

Brothers International Food Holdings, LLC is a global leader in the food industry, dedicated to producing high-quality food products. The Operations Coordinator will provide supply chain and logistics support, manage transportation for customers and suppliers, and coordinate activities with contract manufacturers and co-packers.

Food and BeveragePackaging Services

Responsibilities

Prepare and monitor contracts in conjunction with the sales team; Coordinate the development and implementation of contract administration plans and provide on-going oversight of contract performance and issue corrective actions when needed

Facilitate timely and accurate account /orders management for various customers, via direct communication with the customers, vendors, and sales team

Build strong customer relationships while supporting sales personnel in identifying customer practices and needs to resolve issues and identify process improvements. Proactively seek to understand the needs of the customers and provide the highest standards of service

Monitor and track all pending orders, including entering, troubleshooting, and communicating information about scheduling, cancellations, and inactive orders

Mitigate customer complaints, provide appropriate solutions and alternatives within time limits; provide follow up to ensure optimal resolution

Review contracts and orders for completeness and accuracy. Acquire needed information and/or approvals prior to releasing order for shipment (i.e.: pricing discrepancies, sample and quality requirements, approval to ship close-dated cases, etc.)

Collaborate with Sales on contract releases and generate shipment releases & labeling, send to the supplier

Communicate with overseas suppliers and Shared Services Team

Review and approve sailing schedule, draft labels, draft commercial invoices, draft B/L, and coordinate bookings

File set-up and maintaining of related files and update shipment release and backlog in ERP

Gather IFS data to submit to Shared Services

Determine whether substitutions / date changes are required for order fulfillment based upon projected shortages as compared to planned production / scheduled transfers/aging inventory

Manage and organize documentation requirements and compliance mandates per customer and government regulations, including IFS data

Responsible for meticulous and detailed record keeping for auditing and reporting purposes

Perform daily activities of the invoicing and billing functions. Assists in the tracking and necessary follow-up action for life of invoice

Provide A/R with invoice management assistance to resolve short/over payments and claims; communicate issue, root cause and resolution to internal and external customers in a timely manner

Manage returns, damage claims and complaints; communicate cause and resolution to affected/responsible business partners, assign action items to appropriate personnel and ensure approval is obtained

Participate in team initiatives to further continuous improvement

Occasional special projects as requested / Other duties as assigned by management

Qualification

ERP systemsProduction planningDomestic transportationInternational transportationMicrosoft OfficeCommunication skillsOrganizational skills

Required

Provide quality service to BIFC internal and external customers in all assigned tasks, while always upholding BIFC Values

Good oral and written communication with strong emphasis on follow-up and organizational capability

Experience with Microsoft Office and Outlook

Experience with domestic transportation terms and procedures, including freight terms, documentation, claims filing, load planning and shipment tender

Experience with international terms and procedures, including INCOTERMS, ISF filing, Commercial Invoices, customs clearance, and Harmonized Tariff classification

Experience in Production planning/execution, including Bills of Material, scheduling, and assignment of materials

Preferred

Familiarity with ERP systems preferred

Company

Brothers International Food Holdings, LLC

Learn more about our Ingredients Divisions: Brothers Ingredients, Dennick FruitSource, and Hosh - https://www.brothersinternational.com Learn about our CPG Division - https://brothersallnatural.com/ Brothers International Food Holdings, LLC is based in Rochester, New York with offices in Fort Lauderdale & Tampa, Florida and Shanghai (China).

Founded in 2001