Amazon · 1 week ago
IT Support Engineer I - Afterhours (AOM), One Medical IT Support
United States
Full-time
Remote
Entry Level
$53K/yr - $87K/yr
2+ years expOne Medical is a primary care solution that aims to transform healthcare by making it more affordable and accessible. The IT Support Engineer I will provide technical assistance and troubleshooting for internal users, ensuring efficient IT operations across the nationwide network of medical offices.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Deliver exceptional IT support to One Medical employees
This role is for coverage for afterhours support, 9pm to 9am EST, weekends, and holidays
Serve as the first point of contact for One Medical users, documenting support calls and resolutions using our ticketing system
Respond to and troubleshoot support IT requests via phone, chat and ticketing system, ensuring timely and efficient support
Collaborate with a dedicated IT support team to diagnose and resolve technical issues
Provide remote support to employees, ensuring all incidents are addressed in a professional, timely and efficient manner
Install and configure hardware/software issues across Windows, macOS and Chrome OS environments
Observe and ensure compliance with security and system configuration standards as well as HIPAA regulations
Contribute to and maintain the IT knowledge base, ensuring documentation is accurate and up to date
Assist in workflow improvements
Adherence to shift schedules and timeliness are key requirements
Willingness to work flexible shifts and scheduling, weekends, and holidays
Must be willing and able to occasionally come to Amazon corporate sites with 24 hours notice
Qualification
Required
1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
2+ years of troubleshooting in a multi-user high availability environment experience
2+ years of PC repair, troubleshooting, deployment and liquidation experience
1+ years of IT client, server, and network service delivery experience
2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
2+ years of supporting and maintaining a corporate network environment experience
High school or equivalent diploma
Preferred
2+ years of computer networking experience
Experience supporting video conference and teleconference equipment
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-13
2026-01-13
Business Standard India
2026-01-13
Company data provided by crunchbase