Customer Success Associate jobs in United States
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Quantifind · 2 weeks ago

Customer Success Associate

positionCharlotte, NC
timeFull-time
remoteHybrid
seniorityEntry Level
money$60K/yr - $80K/yr
date2+ years exp

Quantifind is a data science technology company that helps banks and government agencies combat money laundering and fraud. They are seeking a detail-oriented Customer Success Associate to ensure seamless customer access to their platform and effectively resolve customer questions in a fast-paced environment.

AnalyticsArtificial Intelligence (AI)Big DataFinTechSoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Ensure seamless customer access to the Quantifind platform
Coordinate with the Customer Success team to resolve customer questions effectively

Qualification

Customer support experienceTicketing systems proficiencySaaS platform experienceAnalytical skillsProblem-solving abilitiesCommunication skillsIdentity management familiarityAML knowledgeAPI experienceCross-functional collaborationAttention to detail

Required

2+ years in customer support, technical support, operations, or related role (SaaS or fintech/RegTech preferred)
Proven experience with ticketing systems such as Jira, Zendesk, Salesforce, or similar
Strong written and verbal communication skills with a customer-centric mindset
Excellent analytical and problem-solving abilities with a high level of attention to detail
Experience working with cross-functional teams in a fast-paced environment
Associate degree in Computer Science or related field required
Experience supporting enterprise or B2B SaaS platforms
Familiarity with identity, access management, or user provisioning processes

Preferred

Bachelor's degree is preferred
Knowledge of AML, fraud, or financial compliance workflows (a plus)
Postman, data analysis, API, SFTP set up and/or dashboard/reporting experience (a plus)

Benefits

Competitive salary
Company Equity
Exceptional benefits package
Flexible Vacation & Paid Time Off
Employer-matched 401(k) plan
A fun environment where work-life balance is valued

Company

Quantifind

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Quantifind is a risk intelligence company that offers AI solutions for emerging threat detection and watchlist screening.
dateFounded in 2009
location
Palo Alto, California, USA
people-size51-200 employees
web-link
http://quantifind.com

H1B Sponsorship

Quantifind has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (1)
2022 (3)
2021 (2)
2020 (4)

Funding

Current Stage
Growth Stage
Total Funding
$113.32M
Key Investors
DNS CapitalCathay InnovationRedpoint
2025-01-16Series Unknown· $22M
2023-03-01Series Unknown· $23M
2021-02-01Series Unknown· $22M

Leadership Team

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Ari Tuchman
CEO and Co-Founder
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John Stockton
Co-founder
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Recent News

PR Newswire
Quantifind Wins $6.9M Award from DIU to Prototype AI for National Security Applications
2025-12-10
PR Newswire
Quantifind Recognized in Chartis RiskTech100 2026 for AI Precision, Speed, and Scalability--Ranking Above Well-Known Financial Crime and Compliance Vendors
2025-11-25
PR Newswire
Former CIA Strategy Chief Constantine Saab Joins Quantifind Advisory Board to Accelerate Federal Missions with Trusted AI-Driven Risk Intelligence
2025-11-10
Company data provided by crunchbase