Global Payments Inc. · 2 weeks ago
Technical Support Representative - Level 2
Troy, MI
Full-time
Hybrid
Mid Level
3+ years expGlobal Payments Inc. is seeking a Technical Support Representative Level 2 who will be responsible for providing advanced troubleshooting and support for the NEXTEP product suite. The role involves assisting with telephone support, team training, and maintaining expert knowledge of customer processes and procedures.
AppsBankingCreditEnterpriseFinanceFinancial ServicesPayments
No H1B
Responsibilities
Provide in-depth analysis or synopsis of escalated support issues to other teams or Management
Provide additional Team Member troubleshooting and support
Provide training for Level 1 Technical Support Representatives
Provide technical support to the Services and Sales Teams
Participate in Quality Assurance testing of software releases
Develop, maintain, and improve documentation related to installation and support procedures
Train NEXTEP Customers and Team Members on our hosted command center tools
Maintain a high daily closure rate
Lead customer projects
Ensure proper escalation procedures are used within Teams
Represent the Support Team as required with other NEXTEP departments
Other duties as assigned
Qualification
Required
Relevant work experience in lieu of degree considered
3+ years of technical support required
Must be willing to travel between 10-20%
Provide occasional evening and weekend support (rotational)
Strong listening, written and verbal communication skills
Exceptional work ethic with a strong sense of urgency
High technical aptitude and strong PC literary skills
Ability to multitask and work under pressure
Great attitude and enthusiasm
Entrepreneurial spirit
Benefits
Medical
Dental and vision care
EAP programs
Paid time off
Recognition programs
Retirement and investment options
Charitable gift matching programs
Worldwide days of service
Company
Global Payments Inc.
At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2024-02-20Post Ipo Debt· $1.75B
2001-01-26IPO
Leadership Team
Robert Cortopassi
President and COO
Emily J. Edmonds
Vice President, External Communications
Recent News
2025-12-29
2025-12-12
2025-12-11
Company data provided by crunchbase