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ICW Group · 1 day ago

Claims Support Representative

San Diego, CA

Full-time

Onsite

Entry Level

$17.05/hr - $26.89/hr

1+ years exp

ICW Group is a well-established insurance carrier with over 50 years of experience, focused on transforming the insurance experience. The Claims Support Representative will provide administrative assistance to the Claims team, ensuring timely responses to inquiries and managing various office responsibilities.

Financial ServicesInsurance

Growth Opportunities

No H1B

Responsibilities

Provides administrative assistance to the Claims team

Prints benefit and claim notices and prepares for mailing

Follows communication guidelines when handling different topics

Identifies the needs of customers and direct calls to appropriate team members or departments

Answers phone calls from customers in a professional manner and responds to inquiries

Provides callers with basic claim information and payment status

Collects W9 forms from vendors to process payments

Reviews medical bills for potential new losses, required corrections, and/or assigns to existing claims

Pays bills as needed

Manages group email account and processes requests

Provides backup assistance to claims support teams

Provides front desk reception and associated administrative responsibilities

Orders office supplies

Reserves/books conference rooms and sets up offices/workstations for new employees

Manages incoming and outgoing mail and packages

Maintains printers and Pitney Bowes (or similar) mail machines

Qualification

Data entryMicrosoft Office SuitePhone skillsAttention to detailCritical thinking

Required

High school Diploma or GED required

Minimum 1 year of related experience and/or training; or equivalent combination of education and experience required

Basic working knowledge of office procedures and processes

Solid data entry, attention to detail and phone skills

Ability to read, write and comprehend simple instructions, short correspondence, and memos

Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Ability to use critical thinking skills to assess incoming phone calls and requests

Basic Microsoft Office Suite: Outlook, Word, Excel, PowerPoint, and ability to use multiple databases/programs to access information

Benefits

Competitive benefits package

Generous medical, dental, and vision plans

401K retirement plans and company match

Bonus potential for all positions

Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)

11 paid holidays throughout the calendar year

Support you 100%

Company

ICW Group

Glassdoor4.0

ICW Group Insurance Companies is a top-tier, national, multi-line Property & Casualty insurance company, providing comprehensive coverage to safeguard our customers’ world.

Founded in 1972

San Diego, California, USA

1001-5000 employees