Continuant · 4 months ago
Tier 2 AV Support Engineer
United States
Full-time
Remote
Senior Level
5+ years expContinuant is a Managed Services Provider and Systems Integrator, delivering multi-OEM legacy support and world-class Unified Communications and Audio Video solutions. The Tier 2 AV Support Engineer will provide troubleshooting and technical support for end users, dealers, and distributors while ensuring customer satisfaction and technical service desk success.
Telecommunications
Responsibilities
Provide technical support as an escalation point from a Tier I Engineer, including support of networked devices (Encoders, Decoders, Routers, IP Protocols, etc.), resolution and tracking of support requests and incidents and escalation of issues to proper support teams
Coordinate with Customer Service team for AV activities on support cases and take responsibility for customer satisfaction and overall success of the technical service desk
Read and interpret electronic schematics and architectural blueprints
Maintenance tasks – control programs and ensuring upload and download capability, ongoing health checks to ensure AV systems are operating at optimal conditions, and preventative maintenance visits to help maintain a stable client-based system
Document issues in a knowledge base format for internal and external use
Provide timely feedback into the development process on customer-reported product problems
Support client AV upgrades, installations, and event/live streaming setup and tear down
Provide necessary training and support for next level service technicians and end user clients
Work an on-call rotation with other support engineer team members. On-call work requires availability after normal working hours and on weekends
Qualification
Required
5+ years of experience in the AV sector, with a proven record of effectively installing, commissioning, designing, configuring and/or troubleshooting corporate AV systems
Experience in trouble analysis and resolution of technical problems within multi-discipline environments from integrated systems to device level software, firmware, or hardware
Experience with penetration testing techniques and tools
Drafting skills (AutoCAD, Visionworks, etc)
Experience with MSFT Office - particularly Excel, Word, Outlook, Teams
Experience with DSP (digital sound processor) configuration - QSys, Biamp, BSS, etc
UC/MTR proficiency - Teams, Zoom, WebEx, etc
Knowledge of networking principles
Deep technical knowledge of AV concepts and integrations: audio gain structure, networked audio, video codec, JSON, .net AV framework, object-oriented programming, and TTL logic principles
Knowledge of and experience with Service Now (SNOW) ITIL toolbox
Preferred
7+ years related experience
5 years of AV integration experience
AV Design Experience
Formal education in Electronics or related field
Avixa (InfoComm) Audio-Visual Industry Certifications
QSC Q-Sys Certification (Level 1 & 2: Audio, Control, & UCI)
Utelogy Support and Design Certification
Crestron Professional Installation
Exton AV Associate Certification
Certified A/V Technician
OSHA 30-Hour Construction Course
Benefits
Medical ($0 Premium!), Dental, and Vision Benefits
Fitness Fund Reimbursement Program for gym memberships and massages
Matching 401(K) program with 100% match
Generous Paid Time Off program; 8 Paid Holidays
HQ On-site amenities include Gym, Massage, Pickle Ball court, Chiropractor and Naturopath at Fife, WA HQ
Annual Portfolio Bonus
Company
Continuant
Continuant is a Managed Services Provider & Systems Integrator that offers cloud collaboration solutions, voice systems, and AV.
201-500 employees
H1B Sponsorship
Continuant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
Funding
Current Stage
Growth StageLeadership Team
Scott Graham
CTO
Aldo Febro, PhD
Chief information Security & Privacy Officer
Recent News
thefastmode.com
2022-03-30
Company data provided by crunchbase