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Brookfield Residential · 2 hours ago

New Home Counselor (Embrey Mills)

Stafford, VA

Full-time

Onsite

Mid Level

3+ years exp

Brookfield Residential is a leading North American land developer and homebuilder committed to creating exceptional living experiences. The New Home Counselor will manage day-to-day operations of the sales center, providing outstanding customer service while driving the sales process and building relationships with stakeholders to convert prospects into buyers.

Commercial Real EstateReal EstateResidential

Comp. & Benefits

Responsibilities

Ensuring the effectiveness of the overall sales process

Contribute to the development and implementation of effective and efficient sales and administration programs

Actively participate in meeting or exceeding the sales targets and goals as specified in the Business Plan

Continually look for ways to improve sales pace and/or customer satisfaction by suggesting and evaluating innovative ideas

Assist with the development and implementation of a continual prospecting plan through all communication mediums (phone, email, web, etc.)

Welcome/greet all prospects and deliver personalized presentation

Provide product and company information to customers

Build relationships with internal and external stakeholders to help drive leads

Ensure that our products from the sales center, Quick Move-in homes, and Model Homes are presented professionally and marketed according to company standards

Present and review all new home sales agreements with customers and enter agreements into appropriate computer systems

Effectively correspond with prospects/homeowners and follow up with all leads

Recognize that business is built on customer satisfaction and commitment to customer satisfaction

Play a major role in the customer’s experience in dealing with our Company and ensure we are uniquely positioned to impact the customer’s expectations and satisfaction throughout the entire home buying process

Recognize that he/she is better equipped to satisfy customers with a thorough understanding of the business including processes beyond sales, including but not limited to, construction, estimating, marketing, and administration, and that this knowledge will necessarily involve ongoing communications with these areas

Maintain daily interaction with construction and purchasing departments on any changes or problems relating to sales

Ensure that all company assets, ranging from the sales center, Model Homes and Quick Delivery Homes are presented professionally and marketed according to company standards

Provide innovative marketing solutions, alternative channels and points of product differentiation

Create ongoing and detailed competitive analyses, developed through constant review of product positioning, sales prices, premiums, and marketing incentives

Research and analyze competitive information in new home and resale markets and deliver weekly reports

Qualification

Sales experienceCustomer serviceComputer skillsTime managementBusiness knowledgeMarketing solutionsCompetitive analysisOrganizational skillsRelationship building