Customer Service Representative - Erie Home jobs in United States
cer-icon
Apply on Employer Site
company-logo

Erie Home ยท 1 month ago

Customer Service Representative - Erie Home

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$19/hr - $19/hr
date3+ years exp

Erie Home is a national leader in home improvement, consistently ranking among the Top 10 in Qualified Remodeler's Top 500 for 2025. The Service Admin role involves handling customer calls, scheduling service activities, and ensuring quality assurance on completed service tickets. This position requires excellent customer service skills and the ability to manage post-sale customer interactions effectively.

Building Material
check
Growth Opportunities

Responsibilities

Provide excellent customer service during all inbound/outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers and senior leaders
Review contract with customer post-sale to ensure accuracy and completeness
Schedule installation with the customer and assign the job to an installation contractor
Schedule service customers with local technicians, as needed
Review completed service tickets for quality assurance in region
Act as a liaison and corporate contact for Leaf Home installation and service teams at the local office in assigned region
Be flexible in performing any task deemed necessary to support department and/or company-wide initiatives
May process change orders

Qualification

Customer communicationData entryHandling objectionsComputer proficiency

Required

3 years of experience in customer communication
Ability to handle and overcome customer objections
Proficient in computer use and data entry

Benefits

Competitive Compensation
Full Insurance Package: medical, dental, vision, life, disability, supplemental, and more
FSA/HSA Options
401(k) with company match
Paid Personal Time Off & Holiday Pay
Growth Opportunities in a Fast-Paced Environment

Company

Erie Home

twittertwittertwitter
Glassdoor3.9
company-logo
Erie Home is one of the largest and fastest-growing home services providers in America, specializing in premium roofing and basement waterproofing systems.
dateFounded in 1976
location
Toledo, Ohio, USA
people-size1001-5000 employees
web-link
http://erieconstruction.com

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Gridiron Capital
2021-08-03Private Equity

Leadership Team

leader-logo
Jenilee Common
Chief Executive Officer
linkedin
leader-logo
Kevin Ward
Chief Financial Officer
linkedin
Company data provided by crunchbase