NewRocket · 1 month ago
ServiceNow Solution Architect - AI
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expNewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. They are seeking a ServiceNow Solution Architect - AI to lead and mentor a team of software engineers, focusing on the development and implementation of AI-driven applications on the ServiceNow platform.
Information TechnologyInternetSoftware
Responsibilities
Interface with end-users, IT teams and key stakeholders to gather systems requirements
Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform
Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into any of the ServiceNow modules (ITSM, ITOM, CSM, HRSD)
Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems
Write complete programming and perform testing and debugging of applications using current programming language and techniques
Design custom or product-based solutions based on ServiceNow applications
Configuring integrations between ServiceNow via REST/SOAP web and other applications
Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
Participate in user acceptance testing of the resulting maps, impact rules and event management work
Promote your update sets and data across applicable SN environments
Remediate any production incidents that arise related to this scope
Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
Qualification
Required
8+ years' experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM, ITOM etc.)
Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist, leveraging AI-driven insights to improve service delivery and operational efficiency
Hands-on experience implementing and optimizing Now Assist features such as AI-powered case summarization, resolution recommendations, and conversational workflows
Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems
Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
Experience in aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Scripting
Thrive in strategic planning, resource allocation, production methods, and coordination of people and resources
Adapts quickly in a fast-paced environment
Bachelor's or Master's degree in Computer Science, Information Technology, AI/ML, or related field
The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations
Preferred
ITIL Foundation
ServiceNow CSA and CAD
Benefits
We provide official ServiceNow training so you can achieve multiple certifications.
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace.
Company
NewRocket
NewRocket is a passionate team of creatives focused on designing extraordinary employee experiences on the ServiceNow platform.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-19Acquired
Leadership Team
Joseph Jogmen
Field CTO
Eric Johnson
Chief Financial Officer
Recent News
2025-12-11
2025-08-13
2023-07-18
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